Retail, Sales, & Customer Service
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Outside Brands Retail Manager - Shelter Cove Plaza
Company: Outside Hilton Head
Location: Hilton Head Island, SC
Lead the team. Inspire the experience. Bring Outside to life.Do you love creating a store where guests feel welcome, employees feel inspired, and every detail comes together? Are you energized by leading a team, building relationships, and turning sales goals into real results?
Outside Brands is looking for a Retail Manager to lead our Shelter Cove store on Hilton Head Island. This is a hands-on opportunity for a retail leader who is just as comfortable coaching a team as they are welcoming guests, sharing product knowledge, and keeping the store looking its best.
At Outside, our mission is simple: To enrich lives by connecting people to exceptional places, products, and experiences. Our retail store is an important part of that mission—and you’ll help bring it to life every day.
What You’ll Do
Lead and develop a great team
Recruit, train, coach, and support retail employees.
Set clear expectations, recognize great work, and help team members grow.
Lead by example on the sales floor and create a positive, collaborative environment.
Hold team meetings and keep everyone connected to store goals and company initiatives.
Create exceptional guest experiences
Welcome guests, build lasting relationships, and make every visit memorable.
Share your product knowledge and help guests find the right products for their adventures.
Coach your team to deliver thoughtful, knowledgeable service that keeps guests coming back.
Listen to customers and identify ways to strengthen engagement and loyalty.
Drive sales and store performance
Set and work toward sales goals while keeping an eye on profitability and operating expenses.
Monitor sales trends, customer shopping patterns, and opportunities to grow the business.
Help create a strong product mix that reflects our brand and meets guest needs.
Partner with retail leadership to put sales, marketing, and education strategies into action.
Keep the store looking and running its best
Maintain an inviting, organized, and well-stocked sales floor.
Support merchandising initiatives and ensure displays reflect Outside’s brand standards.
Help protect store inventory and support loss-prevention practices.
Stay current on retail trends, competitors, and opportunities in the local market..
What We’re Looking For
At least two years of retail leadership experience or experience in a related field.
A high school diploma or equivalent; some college is preferred.
A passion for customer service and building genuine relationships.
The ability to motivate, coach, and develop a team.
A business-minded approach to sales goals and store performance.
Strong communication, organization, and computer skills.
A hands-on, team-oriented approach and the ability to adapt in a busy retail environment.
The ability to stand and move throughout the store and lift or carry up to 35 pounds.
Physical Requirements
This is an active, hands-on retail position. The person in this role must be able to:
Frequently stand and move throughout the store and surrounding areas.
Lift and carry merchandise or other items weighing up to 35 pounds.
Handle products, merchandise, and store equipment.
Use a computer and keyboard to prepare correspondence, reports, and other materials.
Communicate with guests, team members, and other business partners.
Why Outside Brands?
At Outside, you’ll be part of a team that believes great experiences start with great people. We value Safety, Passion, Excellence, Sustainability, and Teamwork, and we look for people who are Humble, Hungry, and Smart.
In addition to the opportunity to lead a team and make an impact, you’ll enjoy excellent benefits and employee discounts across all Outside Brands divisions—giving you even more ways to enjoy the products and experiences we love to share.
Ready to bring your retail leadership skills Outside? Apply today at www.outsidebrands.com and help us create exceptional experiences—one guest at a time.
