Sales Operations Coordinator

Sales Operations Coordinator

Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau

Department: Visitor & Convention Bureau, Sales

Reports To: Director of Sales

Employment Type: Full-time, exempt

Location: Hilton Head Island, SC (on-site)

Position Summary

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is seeking an organized, customer-focused Sales Operations Coordinator to support the daily operations of our destination sales team.

This position plays a critical role in ensuring meeting planners receive exceptional service while supporting hotel partners, maintaining CRM data integrity, coordinating sales initiatives, preparing proposals and presentations, and assisting with trade shows, site visits, and reporting.

The ideal candidate is highly organized, enjoys working with people, has strong attention to detail, and thrives in a fast-paced environment where no two days are the same. This role is designed for someone who enjoys supporting a high-performing sales team and wants to grow a career in destination marketing, hospitality, tourism, or sales operations.

Primary Responsibilities

Sales Operations

• Support the Director of Sales and Senior Manager of Group Sales with daily sales activities.

• Prepare customized proposals, presentations, and sales materials.

• Coordinate meeting planner requests and follow-up communications.

• Maintain sales calendars and project timelines.

• Assist with lead distribution and tracking.

• Coordinate site inspections and familiarization tours.

CRM and Data Management

• Maintain accurate records within the Simpleview CRM.

• Enter and update leads, opportunities, contacts, and activities.

• Monitor data quality and recommend process improvements.

• Generate reports and dashboards for leadership and hotel partners.

• Assist with pipeline tracking and sales metrics.

Hotel Partner Relations

• Serve as a touch point between the Chamber and local hotel partners.

• Coordinate requests for availability, rates, and meeting space information.

• Maintain current hotel profiles and contact information.

• Assist with partner communications and special initiatives.

Trade Shows and Events

• Prepare materials and logistics for industry trade shows and conferences.

• Research prospective meeting planners and organizations.

• Assist with appointment scheduling.

• Coordinate post-show follow-up and CRM updates.

• Support Chamber-hosted meetings and networking events as needed.

Administrative Support

• Prepare meeting agendas and presentation materials.

• Assist with monthly and quarterly reporting.

• Coordinate travel arrangements and itineraries.

• Manage departmental files and documentation.

• Support additional projects as assigned.

Qualifications

Required

• High school diploma or equivalent.

• One to two years of experience in sales support, customer service, hospitality, or administrative coordination.

• Proficiency with Microsoft Office, especially Excel and PowerPoint.

• Strong written and verbal communication skills.

• Highly organized with strong attention to detail and the ability to manage multiple priorities.

Preferred

• Bachelor's degree in Hospitality, Tourism, Business, Marketing, Communications, or a related field.

• Two or more years of experience in hospitality, destination marketing, convention sales, or sales support.

• Experience with CRM software; Simpleview a plus.

• Experience with Canva or other presentation software.

Ideal Candidate

The successful candidate will be:

• Highly organized and detail-oriented.

• Able to manage multiple priorities simultaneously.

• Professional and polished in written and verbal communication.

• Comfortable working with meeting planners, hotel partners, and community stakeholders.

• Curious and eager to learn.

• Positive, collaborative, and service-oriented.

• Passionate about Hilton Head Island and the visitor economy.

Compensation and Benefits

• Salary range of $60,000 to $70,000 annually, commensurate with experience.

• Comprehensive benefits package.

• Paid time off.

• Retirement benefits.

To apply, please send your resume to [email protected]

Executive Chef

JOB SUMMARY

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Kitchen Operations for Property

• Leads kitchen management team.

• Provides direction for all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensures property policies are administered fairly and consistently.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

• Develops and implements guidelines and control procedures for purchasing and receiving areas.

• Establishes goals including performance goals, budget goals, team goals, etc.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Manages department controllable expenses including food cost, supplies, uniforms and equipment.

• Participates in the budgeting process for areas of responsibility.

• Knows and implements the brand's safety standards.

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.

• Monitors the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures employees maintain required food handling and sanitation certifications.

• Maintains purchasing, receiving and food storage standards.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Ensures employees are treated fairly and equitably.

• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.

• Administers the performance appraisal process for direct report managers.

• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.

• Observes service behaviors of employees and provides feedback to individuals and or managers.

• Manages employee progressive discipline procedures for areas of responsibility.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Maintenance Technician

DUTIES AND RESPONSIBILITIES:

Coordinates the servicing and repairing of systems for lighting, heating, ventilating, fire, drainage, plumbing, electrical, painting and related maintenance activities.
Completes regular inspection and servicing of all HVAC units and changes filters as per usual schedule.
Performs routine preventive maintenance (PM) required by club’s PM procedures.
Maintains accurate maintenance and repair records of equipment and machinery.
Visually inspects rooms, public spaces and back of the house areas to replace light bulbs, lamps, switches, etc.
Ensures that all building maintenance, repair and cleaning activities are identified, scheduled and completed.
Inspect property and clear of debris such as downed limbs, trash, and any and all other debris.
Check water well for chlorine level in drum, tank level, and record daily water usage.
Oversee daily operation of treatment plant and record effluent flow reading.
Monitors all areas of the Club and records deficiencies
Keeps the work shop areas safe, clean and well-lit.
Ensures that all refuse is properly removed from the clubhouse and its premises.
Responds to emergencies at any time.
Collects maintenance and work orders from department heads for approval by the Director of Facilities Maintenance.
Ensures a highly efficient safety program with an emphasis on awareness, discipline and compliance; implements an overall safety program that conforms to OSHA standards.
Completes other appropriate assignments made by the Director of Facilities Maintenance.

PHYSICAL AND ENVIORNMENTAL REQUIREMENTS:

Regularly exposed to moving mechanical parts and outside weather conditions.
Frequently exposed to fumes or airborne particles and toxic or caustic chemicals.
Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate to loud.
Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
Frequent lifting, bending, climbing, stooping and pulling.
Frequent repetitive motions.
Continuous standing and walking.

Security Officer

GATEHOUSE DUTIES:

Enforcement: Enforce procedural rules and regulations to ensure the safety of staff, members, visitors, and property.
Security Maintenance: Maintain security and safety in assigned areas.
Knowledge of Facility: Keep an updated understanding of the locations of various departments, buildings, access routes, and admission requirements.
Monitoring Equipment: Operate and monitor security control panels, alarms, and related equipment to ensure comprehensive surveillance.
Guest Interaction: Greet each guest entering the property, creating a welcoming atmosphere.
ID Checks: Verify decals and identification of individuals entering the property, denying access to those without proper credentials, and explaining relevant rules and regulations.
Incident Response: Respond to routine incidents via radio, securing and protecting the scene of civil, criminal, or unusual events.
Emergency Protocols: Contact police or fire departments in emergency situations, such as fires or unauthorized presence.
Communication: Answer telephone calls, take messages, and provide information during both business and non-business hours.
Reporting: Write detailed reports of daily activities and any irregularities, including property damage, theft, unauthorized individuals, or unusual occurrences.
Emergency Evacuation: Assist in the evacuation of buildings or areas during emergencies.
Special Assignments: Support events such as member gatherings or parties, maintaining crowd control, providing directions, and directing traffic as needed.
Information Resource: Act as a resource for visitors and members of the Berkeley Hall community, offering assistance and information.
Additional Duties: Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

Capable of working extended hours, to include weekends and holidays as necessary.
Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities.
Position involves sitting, standing, stopping, kneeling, bending, pushing, shoving, lifting, carrying and moving objects that can weigh up to 75 lbs. This can occur throughout the day.
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
Must be able to transport oneself throughout the property. Must have a valid state driver’s license.

ENVIRONMENTAL REQUIREMENTS:

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently and cheerfully under such circumstances. For safety reasons, must remain alert to working conditions and aware of safety, health and environmental concerns.
Must be able to work effectively in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
This position will alternate between working indoors in a controlled climate and with proper lighting to an outdoors setting with variable climate and lighting.

Bartender

Expert Beverage Service

Prepare and serve premium cocktails, wines, beer, and non-alcoholic beverages with precision and consistency.
Maintain thorough knowledge of bar menu offerings, wine lists, and current beverage trends.
Ensure compliance with South Carolina alcohol service laws and Club policies.

Member & Guest Engagement

Provide attentive, personalized service.
Anticipate guest needs while maintaining professionalism and discretion.
Monitor alcohol consumption and follow responsible service standards.

Bar Operations

Maintain inventory of liquors, supplies, and beverages; notify management when replenishment is needed.
Ensure freshness and quality of fruits, juices, and garnishes.
Arrange bar displays to meet predetermined presentation standards.
Maintain a clean, organized, and sanitary bar area in compliance with Health Code regulations.
Accurately and efficiently enter orders into the POS system.
Support dining room service when needed.
Perform other duties as assigned.

Cook I - Anson Point (Hourly +4% Commission)

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:
Thank you for your interest in joining the team at Palmetto Bluff!

Come and express your culinary passions with us! Work in a farm to table environment and gain valuable industry knowledge and techniques that will elevate your skills. Be surrounded by a team of culinary professionals that will inspire you to reach the next level, so come level up at Palmetto Bluff!

The Cook I will provide and maintain high quality standards and procedures in preparing and serving food while keeping the kitchen clean, safe and a sanitary environment in which to work. This role will contribute to Palmetto Bluff by being an ambassador of the club and culinary department.

Benefits:
We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

Essential Functions:
Major areas of responsibility/ management include, but are not limited to:

- Responsible for preparation of all restaurant foods, hot and cold, that meet specifications, guarantees and pays attention to detail with plate presentation.
- Maintain solid knowledge of all food products, sanitation standards, and all policies/ procedures and is able to skillfully apply culinary techniques.
- Working as a team and effectively communicating with management, chefs, and service staff in order to fulfill and address any issues or needs requested by guests and or employees.
- Ensuring requisitions are processed properly and placed in designated area, assist in lowering food cost and waste, properly label and date all products to ensure safekeeping and sanitation, read and expedite computer tickets for service, produce production list to ensure efficient execution of service, conduct inventory on a regular basis to ensure proper par levels and assist Chef, Assistant Chef, Cooks, Pantry workers, and Kitchen Helpers as needed in the execution of service.
- The guest experience revolves around the food appearance, quality and overall dining experience.

Qualifications:
- High school or equivalent education required.
- Minimum of 3 years’ cooking experience.
- Upscale or fine dining experience strongly preferred.
- Standalone restaurant experience.
- Culinary Degree from an accredited culinary program.
- Ability to communicate clearly and speak, read, write and understand English.

Physical Requirements:
- Most work tasks are performed indoors.
- Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
- Ability to physically handle knives, pots, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen or storeroom.
- Proper usage and handling of various kitchen machinery to include slicers, buffalo chopper, grinders, mixers, and other kitchen related equipment.
- Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.
- Must be able to push and pull carts and equipment weighing up to 200 lbs occasionally.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.

Vacation Rental Home & Villa Inspector

You will serve on a team whose job is to help the guests of Palmetto Dunes Oceanfront Resort enjoy a memorable stay at the Resort in a home or villa that is clean, safe, and exceeds expectations. You will contribute to the success of the Resort helping to ensure the cleanliness and quality of all the resort rental units. By supporting our company's Noble Purpose, your top priority will be to "care about our guests, and the impact you make on their lives."

Essential Job Functions:
- You will help live out our company's Noble Purpose by ensuring that the cleanliness of the resorts home and villas exceed expectations.
- When interacting with each guest, leave them with a "WOW" story to tell about their experience.
- Share customer impact stories with your team in meetings and with management.
- Conduct regular inspections prior to guest and owner arrivals to ensure units are clean and ready, touch-up where needed.
- Check units WiFi and TV's are properly functioning.
- Conduct departure and vacant inspections.
- Report all safety issues and secure all locations for safety.
- Communicate unit status and/or issue with management.
- Perform light home maintenance (light bulbs, fix door hinges, etc)
- Ensure integrity of every rental unit, addressing issues in a timely manner.
- Assist with guest needs (WiFi/TV Issues, delivering requested items to unit)
- Oversee special projects as requested and/or needed by the Director of Property Management, Housekeeping Manager or General Maintenance Manager.
- Assist in the facilitation of the check-in and checkout communication process with the front desk.
- Help maintain up-to-date on an annual basis the evaluations of the rental units.
- Oversee special projects as requested and/or needed by the General Maintenance Manager.
- Meet outside contractors / vendors as needed.
- Must be able to multitask and handle a variety of projects as directed.
- Use of personal vehicle is mandatory.

Requirements
- Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
- Learn quickly and retain knowledge in order to acquire skills and maintain technical competencies.
- Must have residential WiFi and TV knowledge of different providers
- Must be able to communicate orally with team members, co-workers, employees , contractors and guests in order to obtain and provide useful information.
- Must be able to be on your feet and climb stairs though out the day.
- Must have demonstrated knowledge of housekeeping and guest service.

EDUCATION/LICENSURE/CERTIFICATIONS
- Some general maintenance experience preferred.

WORK ENVIRONMENT
- Generally pleasant environment, continuing interruptions, and some stress in working to meet deadlines. Most work will be done outdoors requiring extended periods of walking and/or climbing stairs at times.

Guest Services Agent

At Palmetto Dunes Oceanfront Resort, we are committed to delivering exceptional experiences for our guests by embodying our mission, values, and customer service philosophy in every interaction. We are seeking a dedicated and professional Guest Services Associate to manage the check-in and check-out process at our world-class resort.
- Meet and greet people, and assist all guests with their needs in a professional manner.
- Ensure the integrity of every rental unit, addressing issues timely.
- Prepare check-in packets for all reservations. Assist reservations in making all reservations.
- Make sure that all monies are posted correctly. Assist manager with effective implementation of new policies and procedures as new employees join the company.
- Ensure the success of the check-in and checkout process through effective organization and communication.
- Perform special projects as requested and/or needed.

Requirements
- Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
- Must have some front desk experience with good communication skills.
- Must be able to proficiently operate computer software, Microsoft Word, Excel, Microsoft Outlook and be able to navigate the internet.
- Must have strong analytical ability to better serve our guests as issues arise.
- Must have demonstrated knowledge of front desk operations/reservations and guest service skills and general knowledge of housekeeping processes.
- Weekend availability

Engineer II

POSITION SUMMARY

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent and vocational or technical background.

Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting.

At least 2 years of hotel engineering/maintenance experience.

Supervisory Experience: No supervisory experience.

License or Certification: Valid Driver’s License

REQUIRED QUALIFICATIONS

Universal Chlorofluorocarbon (CFC) Certification

Must meet applicable state and federal certification and/or licensing requirements.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Front Desk Agent

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.