Business Development Manager

POSITION SUMMARY

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is seeking a motivated, relationship driven Business Development Manager to support the continued growth of our destination's group meetings and events business.

This position plays a key role in generating new business opportunities, supporting strategic sales initiatives, strengthening partner relationships, and helping position Hilton Head Island and Bluffton as premier meeting and event destinations.

Working closely with the Director of Sales, this individual will focus on proactive business development, lead generation, CRM management, and partner engagement; collaborating with local hotels, venues, attractions, and community partners to increase room nights and economic impact for the destination.

PRIMARY RESPONSIBILITIES

Business Development

▸ Prospect and cultivate new meetings within various segments such as incentive, association, corporate, sports, social, and specialty group business.

▸ Conduct proactive outbound sales activity including calls, email campaigns, LinkedIn outreach, and account research.

▸ Identify and qualify new business opportunities while maintaining a healthy, well-documented sales pipeline.

▸ Develop targeted prospecting strategies for need periods and emerging market segments.

▸ Support destination sales presentations, appointments, and trade show preparation.

Assist Sales Team Operations

▸ Qualify, enter, and manage sales opportunities within the CRM with accuracy and consistency.

▸ Coordinate lead distribution for the team and monitor timely follow-up activities.

▸ Track past and lost business while implementing proactive re-engagement strategies.

▸ Prepare proposals, presentations, sales materials, and client correspondence for you and the team.

▸ Assist with planning and execution of site inspections and familiarization tours.

Strategic Initiatives

▸ Partner with the Director of Sales on strategic sales initiatives and special projects.

▸ Conduct market research and competitive analysis to identify growth opportunities.

▸ Support destination marketing and hotel partnership programs.

▸ Assist in developing new revenue-generating programs and sales strategies.

▸ Collaborate across departments to support organizational goals and community partner engagement.

CRM & Analytics

▸ Maintain accurate, up-to-date CRM records and account activity.

▸ Monitor lead response times and follow-up compliance to ensure accountability.

▸ Generate sales reports, dashboards, and performance metrics for leadership review.

▸ Assist in identifying trends and opportunities through ongoing sales analytics.

Partner & Client Relations

▸ Build and maintain strong relationships with hotels, venues, attractions, DMCs, and community partners.

▸ Represent the destination at industry events, networking functions, and client engagement activities.

▸ Deliver exceptional customer service while serving as an ambassador for Hilton Head Island and Bluffton.

QUALIFICATIONS

▸ Bachelor’s degree preferred.

▸ 2–5 years of experience in hospitality sales, destination marketing, hotel sales, tourism, business development, chamber of commerce, or a closely related field.

▸ Excellent communication, presentation, and relationship-building skills with a genuine passion for people and place.

▸ Strong organizational and project management abilities; comfortable managing multiple priorities in a fast-paced environment.

▸ Experience with CRM platforms such as Simpleview, Delphi, Salesforce, CVENT, or similar systems preferred.

▸ Proficiency with Microsoft Office Suite.

WHAT SUCCESS LOOKS LIKE

Success in this role is defined by the ability to proactively generate opportunities, strengthen destination partnerships, and contribute meaningfully to the VCB's growth goals. Performance indicators include:

▸ Consistent proactive outreach through calls, emails, LinkedIn, and in-person appointments.

▸ New accounts identified, developed, and advancing through the pipeline.

▸ Data entry for team in accurate and timely format

▸ Qualified leads generated, entered, and maintained accurately in the CRM.

▸ Timely lead response and disciplined follow-up activity.

▸ Strong engagement with hotel, venue, and destination partners.

▸ Meaningful contributions to booked room nights and economic impact.

▸ Successful support of site visits and familiarization tours.

▸ Effective execution of strategic projects and organizational initiatives.

▸ Demonstrated teamwork, initiative, accountability, and a commitment to continuous improvement.

WHY JOIN OUR TEAM

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is committed to growing our visitor economy while delivering measurable results for our hospitality partners. This position offers the opportunity to make a meaningful impact on one of the country's most recognized coastal destinations working alongside an experienced, collaborative team dedicated to innovation, partnership, and community.

Total compensation for this position includes a salary range of $65-$75k and access to a substantial benefits package.

Please send your resume to [email protected]

Safety & Security Officer

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Communications Manager

The Communications Manager helps the Vice President of Communications shape and protect the organization’s reputation, driving audience engagement, and advancing community and visitor growth through data-informed storytelling, omnichannel marketing, and stakeholder alignment.

The role blends strategic communications, behavioral insights, digital innovation, and place-branding expertise to influence residents, visitors, investors, and members.

Education & Experience

•Bachelor’s degree in Communications, Marketing, Public Relations, Journalism or related field
•6+ years of progressive communications experience
•Experience in at least one of the following preferred:
oDestination marketing organization (DMO)
oChamber of Commerce or economic development
oHospitality, tourism, or place-based branding
oProven success leading integrated campaigns and cross-sector partnerships
•Exceptional storytelling and editorial judgment required
•Knowledge of social media algorithms and platform trends
•SEO/SEM and content discoverability through emerging AI/GEO
•Understanding of behavioral science preferred (nudging, trust-building, social proof)
•Ability to influence diverse audiences with values-based messaging
•Systems thinking across tourism, economic development, and community identity

Job Responsibility

Writes and edits branded content for distribution in a digital medium, including interviews, and photography as necessary, on topics that have external audience relevancy and impact the Chamber and/or Chamber member’s brand in a positive manner. Articles must be appropriate for multiple distribution channels, including the Chamber website and social media accounts, as well as the Destination website and social media accounts.

Success Criteria:

All branded content reflects communication and industry best practices and is written for the appropriate mix of professional/business, academic, government, and lay audiences. All contacts made in the solicitation of content for various mediums should report professional, timely, and accurate portrayals of their work. The goal of the work, both written and edited, is to elevate the Chamber and its members’ brand and reputation, as well as enhance the success of the VCB’s annual DMO plan.

Edit articles written by other writers in a timely manner and meets deadlines consistently. Evidence of best practices in all work, use of Associated Press Style, participates in planning meetings with creativity and enthusiasm. Brings new ideas to the table through continual research of the digital realm.

Job Responsibility:

Advances a content ecosystem that prioritizes short-form video and immersive storytelling, creator/influencer collaborations, real-time engagement and social listening.

Success Criteria:

Maintains an editorial calendar aligned to business cycles, travel trends, and advocacy priorities. Manages the flow, placement, and editing of content to be published across Chamber/VCB’s distribution channels. Works with VP of Comms/Comms team members, Chamber members and VCB team to strategically position, edit, and publish content so that taxonomies, media assets, headlines, and copy all support SEO and emerging GEO practices. Develops and administers promotional information and tools designed to explain organizational goals and messaging priorities.

Job Responsibility:

Supervises the strategic production of graphic design, photography and videography needs in relation to branded content and in alignment with stated goals for communications vehicles serving both the Chamber/membership and the VCB.

Success Criteria:

Runs a weekly production team meeting without the attendance of the VP of Communications and reports weekly/in real time on any barriers to progress, delays or reconfigurations. Helps team members manage production schedules so that annual production timeline goals are met.

Job Responsibility:

Assists with special projects and facilitating news pitches, press releases, advisories and press trip itineraries as directed by the VP of Communications.

Success Criteria:

Attend meetings, follow up promptly with ideas and suggestions on special projects. Project leaders/ELT report good working relationships and work product. Evidence of content placement or other "pick-up" including but not limited to mass media outlets, trade publications and social media.

Additional Success Metrics/KPI’s

Growth in:

•Visitor volume and economic impact
•Chamber membership engagement and retention
•Improved brand sentiment/perception and share of voice
•Media placements and earned reach
•Digital conversion rates and engagement
•Crisis response effectiveness and reputation resilience
•Leveraging AI tools responsibly to enhance content generation/ personalization/targeting/audience segmentation

Total compensation for this position includes a salary range of $70-$80k and access to a substantial benefits package.

Please send your resume to [email protected]

Director of Services

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

• Ensures compliance with all housekeeping policies, standards and procedures.

• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Empowers employees to provide excellent customer service.

• Develops goals and expectations for direct report managers.

• Celebrates successes and publicly recognizes the contributions of team members.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Establishes goals and objectives for all areas of responsibility.

• Directs staff to strive for continuous improvement in all areas of responsibility.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas of responsibility.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Banquet Server and Bartender - On Call

POSITION SUMMARY

Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Complex Director of Sales and Marketing

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand generators in the market.

• Manages the property's reactive and proactive sales efforts.

• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.

• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales strategy.

• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.

• Interfaces with regional marketing communications for regional and national promotions pull through.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand business strategy.

• Executes the sales strategy in order to meet individual booking goals for both self and staff.

• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.

• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.

• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.

• Creates effective structures, processes, jobs and performance management systems are in place.

• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning catering solutions.

• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other discipline managers.

• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.

• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Engineer

POSITION SUMMARY

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D equivalent.

Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.

Experience in hotel engineering or maintenance a plus.

Supervisory Experience: No supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: Driver’s License

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Director of Visitors Center Operations

The SC Lowcountry & Resort Islands Tourism Commission Director of Visitor Center Operations leads the Commission’s active Frampton House Visitors Center which serves around 20,000 guests per year. Key responsibilities include serving our visitors with information about what to see and do in our four-county region, managing the Visitors Center staff to successfully fulfil the mission of the SC Lowcountry Tourism Commission, managing retail sales and inventory, creating bimonthly newsletters and assisting with social media outlets and growing revenue and offerings. The position reports directly to the Executive Director in all program requirements. This is primarily a weekday shift from 8:00 am to 5:00 pm with an hour break for lunch. Some weekend/afterhours work will be involved.

Responsibilities Include:

1. Greeting guests, informing them about the history of the property and surrounding areas and providing them with the information they need. Assures that the Visitors Center is well stocked with travel publications and brochures about the region.

2. Supervises staff, including hiring, firing, scheduling and training of weekend staff to ensure that the Center has well-trained, knowledgeable and friendly information specialists.

3. Responsible for ordering and maintaining retail stock, consignments and supplies for the Visitors Center’s Gift Shop. Does so in a manner to control expenses. Conducts Year End Inventory counts.

4. Prepares Lowcountry Guidebooks for bulk mailings and prepares paperwork for them to be shipped via the US Postmaster.

5. Creates bimonthly E-newsletters using information in our website’s calendar of events. Helps to monitor any new events that are in our four-county region in collaboration with the Director of On Line Content. Posts those events on the Events Notice Board.

6. Prepares monthly Visitors Center Reports about guest counts, comments and other statistical information. Also reconciles consignment payments

monthly.

7. Maintains the cleanliness and safety of the Visitors Center for our guests and staff. Reports any repair and/or replacements necessary for equipment, furniture, etc to the Executive Director.

8. Performs other duties as assigned by the Executive Director.

Qualifications and Requirements:

Education/Experience:

· Three to six years or related experience, including retail management, marketing and/or tourism or customer service experience.

Knowledge, Skills and Abilities:

· Excellent verbal communication and interpersonal skills.

· Strong customer service understanding.

· Ability to build and maintain relationships.

· Proven experience in inventory management.

· Proven ability to manage staff.

· Proficiency with MS Office (MS Word, Excel, Power Point), POS management systems and internet.

· Ability to think critically and work independently with limited supervision.

· Ability to occasionally work weekends/afterhours/travel.

· Knowledge of the Lowcountry Region is a plus.

· Must be able to lift 40 pounds and possess a valid Driver’s License.

Some overnight travel is involved in representing the region at SC Parks, Recreation and Tourism, SCATR, educational or travel show events.

Compensation:

$40,000-$45,000, dependent on qualifications

Paid SC State holidays

Accrued paid Annual and Sick Leave

Employer contribution to 401k

Employer portion of medical benefits through SC Blue Cross Blue Shield

To apply, please send your resume to [email protected]

Catering & Events Coordinator

You will serve on a team where you'll play a key role in creating memorable events and experiences. You will contribute to the success of the Resort by assisting the Catering & Events Sales Manager in soliciting, promoting, pricing, planning, and coordinating the complete details of all catering, banquet, and event functions. Days, nights and weekends will be required according to business needs. By supporting our company’s Noble Purpose, your top priority will be to “care about our guests, and the impact you make on their lives.”

ESSENTIAL JOB FUNCTIONS

•Assist with responding to RFPs and sales leads in a timely manner
•Collect required deposits and signed contracts prior to events, ensuring all deadlines and event details are confirmed.
•Assist with coordinating site tours, tastings, and client visits to support event sales.
•Prepare and manage Banquet Event Orders (BEOs) by documenting final event details, including guest counts, schedules, menus, and all client specifications.
•Update BEO’s throughout the planning process and communicate all changes with the F&B/Banquet Teams.
•Collect appropriate licensing and permits from town and ensure collaboration with security.
•Review upcoming event function sheets and ensure Catering, Banquet, and F&B teams are informed of all BEO details and assigned responsibilities for successful event execution.
•Assist with preparing and maintaining event paperwork, reports, calendars, and customer database records in a timely and organized manner.
•Complete sales process to include survey, thank-you’s, and any other appropriate follow-up.
•Be present at all events to ensure that all contracted promises are met. Work hand-in-hand with the Catering/Banquet team to ensure all items on the BEO are performed and presented as contracted, and in a timely manner.
•Assist in directing the initial set up of all functions. Stay and help supervise each event until needed. Each function/event shall have either the Catering & Events Sales Manager, or the Catering & Events Sales Coordinator present until the event’s conclusion.
•Tend to the event contact’s direct needs throughout each event to ensure overall satisfaction.
•Assist with last-minute event setup (when needed), as requested by F&B/Catering Team.
•Act as an extension of the Catering & Events Sales Manager. Assist with BEO’s, contracts and potential client follow ups.
•Fill in as needed if/when the Catering & Events Sales Manager is not present and cannot fulfill their normal tasks.

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS

•Previous experience in catering, events, or F&B sales preferred.
•Strong verbal and written communication skills; professional and approachable demeanor.
•Detail-oriented with excellent time management and multitasking abilities.
•Proficiency with Microsoft Office; experience with Salesforce (Delphi) and MICROS is a plus.
•Comfortable working in a dynamic environment — days, nights, weekends, and holidays as business demands.
•Must have a valid driver's license.
•Team player with a “people-first” attitude who thrives in customer-facing roles.
•Willingness to work with any and all clients.

SENSORY/PHYSICAL/MENTAL REQUIREMENTS

•Be able to work in a standing position for long periods of time (up to + 8 hours).
•Be able to reach, bend, stoop, and occasionally lift up to 20 pounds.
•Be able to work in indoor and outdoor environments.
•Patience, positivity, and the willingness to make every event successful.

Cook I - Anson Point (Hourly +4% Commission)

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:
Thank you for your interest in joining the team at Palmetto Bluff!

Come and express your culinary passions with us! Work in a farm to table environment and gain valuable industry knowledge and techniques that will elevate your skills. Be surrounded by a team of culinary professionals that will inspire you to reach the next level, so come level up at Palmetto Bluff!

The Cook I will provide and maintain high quality standards and procedures in preparing and serving food while keeping the kitchen clean, safe and a sanitary environment in which to work. This role will contribute to Palmetto Bluff by being an ambassador of the club and culinary department.

Benefits:
We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

Essential Functions:
Major areas of responsibility/ management include, but are not limited to:

- Responsible for preparation of all restaurant foods, hot and cold, that meet specifications, guarantees and pays attention to detail with plate presentation.
- Maintain solid knowledge of all food products, sanitation standards, and all policies/ procedures and is able to skillfully apply culinary techniques.
- Working as a team and effectively communicating with management, chefs, and service staff in order to fulfill and address any issues or needs requested by guests and or employees.
- Ensuring requisitions are processed properly and placed in designated area, assist in lowering food cost and waste, properly label and date all products to ensure safekeeping and sanitation, read and expedite computer tickets for service, produce production list to ensure efficient execution of service, conduct inventory on a regular basis to ensure proper par levels and assist Chef, Assistant Chef, Cooks, Pantry workers, and Kitchen Helpers as needed in the execution of service.
- The guest experience revolves around the food appearance, quality and overall dining experience.

Qualifications:
- High school or equivalent education required.
- Minimum of 3 years’ cooking experience.
- Upscale or fine dining experience strongly preferred.
- Standalone restaurant experience.
- Culinary Degree from an accredited culinary program.
- Ability to communicate clearly and speak, read, write and understand English.

Physical Requirements:
- Most work tasks are performed indoors.
- Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
- Ability to physically handle knives, pots, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen or storeroom.
- Proper usage and handling of various kitchen machinery to include slicers, buffalo chopper, grinders, mixers, and other kitchen related equipment.
- Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.
- Must be able to push and pull carts and equipment weighing up to 200 lbs occasionally.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.