Painter

POSITION SUMMARY

Apply paint, stain and other finishes to property walls, ceilings, and furniture using brushes, spray guns, or rollers. Apply primers or sealers to prepare new surfaces for finish coats. Remove old finishes by stripping, sanding, wire brushing, burning, or using water and/or abrasive blasting. Cover surfaces with appropriate material for protection during painting and post appropriate paint signs. Clean up and store paint and painting tools and equipment in appropriate areas. Coordinate with vendor in order to modify colors of paint, stain, or varnish.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. Grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Group Revenue Manager

JOB SUMMARY

Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hotel sales strategy information in the hotel(s)’ inventory systems. The position makes pricing and positioning recommendations for market hotels. Conducts analysis of revenue, profit and demand associated with hotel rooms and space inventory. Position contributes to forecasts, budgets, weekly and daily projections. Position critiques sales strategy effectiveness and prepares historical and future analysis of revenue and profit opportunities

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Executing Revenue Management Projects and Strategy

• Manages room authorizations, rates and restrictions.

• Manages function space authorizations, restrictions and rental.

• Manages rooms inventory to maximize cluster rooms revenue.

• Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue.

• Releases group rooms back into general inventory and ensures clean booking windows for customers

• Ensures that the hotel(s) sales strategies are effectively implemented in the reservation system and the inventory system.

• Prepares sales strategy critique.

• Monitors transient and group inventory daily to ensure straight-line availability and maximization of revenue potential for all brands.

• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.

• Supports cluster selling initiatives by working with all reservation centers.

• Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.

• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

• Initiates, implements and evaluates revenue tests.

• Ensures compliance and participation in company promotions and eCommerce channels

• Ensures all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR) and revenue per available square foot (RevPAS).

• Understands the working relationship between sales, reservations and property management systems.

• Participates in quarterly regional reviews

• Promotes and protects brand equity.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

• Establishes long-range objectives and specifying the strategies and actions to achieve them.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.

Analyzing and Reporting Revenue Management Data

• Compiles information, analyzes and monitors actual sales against projected sales.

• Creates long range forecast for rooms and catering by segment and updates forecast every period.

• Creates weekly forecast for property operations and staffing purposes

• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

• Maintains accurate reservation system information.

• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.

• Generates updates on transient segment each period.

• Assists with account diagnostics process and validates conclusions.

• Provides revenue analysis functional expertise to general managers, property leadership teams and market sales leaders.

• Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space – three-month and six month, long range and budget.

• Prepares revenue and profit opportunity analysis.

• Manages all revenue, profit and demand data associated with rooms and function space

• Develops and/or uses analytical tools and systems to maximize revenues and profit.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Generates and provides accurate and timely results in the form of reports, presentations, etc.

Building Successful Relationships

• Develops and manages internal key stakeholder relationships in a proactive manner.

• Acts as a liaison, when necessary, between property and regional/corporate systems support.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Night Auditor

Short Description
Great opportunity to join our Four Diamond, Ocean Front Resort on Hilton Head Island. Become part of our 35-team member family where we consistently provide our Owners and Guests with vacations of a lifetime!

Are you someone who loves challenges poses strong problem solving, troubleshooting, accounting reconciliation skills. Ability to handle concerns with owners/guest with outstanding customer service with results-oriented and passionate in everything that you do.
Description
Great opportunity to join our Four Diamond, Ocean Front Resort on Hilton Head Island. Become part of our 35-team member family where we consistently provide our Owners and Guests with vacations of a lifetime!

Are you someone who loves challenges poses strong problem solving, troubleshooting, accounting reconciliation skills. Ability to handle concerns with owners/guest with outstanding customer service with results-oriented and passionate in everything that you do.

Extraordinary People, Exceptional Benefits:

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities and more!

Responsibilities

The Night Auditor position is responsible for supervising the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. As well as being the overnight guest service agent.

-Follows audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to accurate errors to prevent reoccurrence.
-Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation
-Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business.
-Generates housekeeping reports and prints folios departures.
-Compiles daily revenue reports and files work accordingly.
-Responsible for accurate management of cash funds and daily shift deposits.
-Assist with other Front Office duties.
-Calculates account balance at month-end and submits to accounting.
-Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies.
-Performs all Front desk duties including check-in, check-out and cashier procedures in an accurate and efficient manner.
-Assists with guest and owner needs and requests delivering outstanding hospitality at all times.
-Assists with other departmental duties such as bell stand, answering phones, etc.
-Reports any unresolved problems with owners and guests to management.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Qualifications
What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School diploma/GED
1 year of related experience
1 year Auditing experience
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Associate’s Degree/College Degree
VOICE Certified or Resort Data Processing (RDP)
3-5 years of related experience
2+ years of Supervisory experience

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Business Development Manager

POSITION SUMMARY

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is seeking a motivated, relationship driven Business Development Manager to support the continued growth of our destination's group meetings and events business.

This position plays a key role in generating new business opportunities, supporting strategic sales initiatives, strengthening partner relationships, and helping position Hilton Head Island and Bluffton as premier meeting and event destinations.

Working closely with the Director of Sales, this individual will focus on proactive business development, lead generation, CRM management, and partner engagement; collaborating with local hotels, venues, attractions, and community partners to increase room nights and economic impact for the destination.

PRIMARY RESPONSIBILITIES

Business Development

▸ Prospect and cultivate new meetings within various segments such as incentive, association, corporate, sports, social, and specialty group business.

▸ Conduct proactive outbound sales activity including calls, email campaigns, LinkedIn outreach, and account research.

▸ Identify and qualify new business opportunities while maintaining a healthy, well-documented sales pipeline.

▸ Develop targeted prospecting strategies for need periods and emerging market segments.

▸ Support destination sales presentations, appointments, and trade show preparation.

Assist Sales Team Operations

▸ Qualify, enter, and manage sales opportunities within the CRM with accuracy and consistency.

▸ Coordinate lead distribution for the team and monitor timely follow-up activities.

▸ Track past and lost business while implementing proactive re-engagement strategies.

▸ Prepare proposals, presentations, sales materials, and client correspondence for you and the team.

▸ Assist with planning and execution of site inspections and familiarization tours.

Strategic Initiatives

▸ Partner with the Director of Sales on strategic sales initiatives and special projects.

▸ Conduct market research and competitive analysis to identify growth opportunities.

▸ Support destination marketing and hotel partnership programs.

▸ Assist in developing new revenue-generating programs and sales strategies.

▸ Collaborate across departments to support organizational goals and community partner engagement.

CRM & Analytics

▸ Maintain accurate, up-to-date CRM records and account activity.

▸ Monitor lead response times and follow-up compliance to ensure accountability.

▸ Generate sales reports, dashboards, and performance metrics for leadership review.

▸ Assist in identifying trends and opportunities through ongoing sales analytics.

Partner & Client Relations

▸ Build and maintain strong relationships with hotels, venues, attractions, DMCs, and community partners.

▸ Represent the destination at industry events, networking functions, and client engagement activities.

▸ Deliver exceptional customer service while serving as an ambassador for Hilton Head Island and Bluffton.

QUALIFICATIONS

▸ Bachelor’s degree preferred.

▸ 2–5 years of experience in hospitality sales, destination marketing, hotel sales, tourism, business development, chamber of commerce, or a closely related field.

▸ Excellent communication, presentation, and relationship-building skills with a genuine passion for people and place.

▸ Strong organizational and project management abilities; comfortable managing multiple priorities in a fast-paced environment.

▸ Experience with CRM platforms such as Simpleview, Delphi, Salesforce, CVENT, or similar systems preferred.

▸ Proficiency with Microsoft Office Suite.

WHAT SUCCESS LOOKS LIKE

Success in this role is defined by the ability to proactively generate opportunities, strengthen destination partnerships, and contribute meaningfully to the VCB's growth goals. Performance indicators include:

▸ Consistent proactive outreach through calls, emails, LinkedIn, and in-person appointments.

▸ New accounts identified, developed, and advancing through the pipeline.

▸ Data entry for team in accurate and timely format

▸ Qualified leads generated, entered, and maintained accurately in the CRM.

▸ Timely lead response and disciplined follow-up activity.

▸ Strong engagement with hotel, venue, and destination partners.

▸ Meaningful contributions to booked room nights and economic impact.

▸ Successful support of site visits and familiarization tours.

▸ Effective execution of strategic projects and organizational initiatives.

▸ Demonstrated teamwork, initiative, accountability, and a commitment to continuous improvement.

WHY JOIN OUR TEAM

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is committed to growing our visitor economy while delivering measurable results for our hospitality partners. This position offers the opportunity to make a meaningful impact on one of the country's most recognized coastal destinations working alongside an experienced, collaborative team dedicated to innovation, partnership, and community.

Total compensation for this position includes a salary range of $65-$75k and access to a substantial benefits package.

Please send your resume to [email protected]

Safety & Security Officer

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Communications Manager

The Communications Manager helps the Vice President of Communications shape and protect the organization’s reputation, driving audience engagement, and advancing community and visitor growth through data-informed storytelling, omnichannel marketing, and stakeholder alignment.

The role blends strategic communications, behavioral insights, digital innovation, and place-branding expertise to influence residents, visitors, investors, and members.

Education & Experience

•Bachelor’s degree in Communications, Marketing, Public Relations, Journalism or related field
•6+ years of progressive communications experience
•Experience in at least one of the following preferred:
oDestination marketing organization (DMO)
oChamber of Commerce or economic development
oHospitality, tourism, or place-based branding
oProven success leading integrated campaigns and cross-sector partnerships
•Exceptional storytelling and editorial judgment required
•Knowledge of social media algorithms and platform trends
•SEO/SEM and content discoverability through emerging AI/GEO
•Understanding of behavioral science preferred (nudging, trust-building, social proof)
•Ability to influence diverse audiences with values-based messaging
•Systems thinking across tourism, economic development, and community identity

Job Responsibility

Writes and edits branded content for distribution in a digital medium, including interviews, and photography as necessary, on topics that have external audience relevancy and impact the Chamber and/or Chamber member’s brand in a positive manner. Articles must be appropriate for multiple distribution channels, including the Chamber website and social media accounts, as well as the Destination website and social media accounts.

Success Criteria:

All branded content reflects communication and industry best practices and is written for the appropriate mix of professional/business, academic, government, and lay audiences. All contacts made in the solicitation of content for various mediums should report professional, timely, and accurate portrayals of their work. The goal of the work, both written and edited, is to elevate the Chamber and its members’ brand and reputation, as well as enhance the success of the VCB’s annual DMO plan.

Edit articles written by other writers in a timely manner and meets deadlines consistently. Evidence of best practices in all work, use of Associated Press Style, participates in planning meetings with creativity and enthusiasm. Brings new ideas to the table through continual research of the digital realm.

Job Responsibility:

Advances a content ecosystem that prioritizes short-form video and immersive storytelling, creator/influencer collaborations, real-time engagement and social listening.

Success Criteria:

Maintains an editorial calendar aligned to business cycles, travel trends, and advocacy priorities. Manages the flow, placement, and editing of content to be published across Chamber/VCB’s distribution channels. Works with VP of Comms/Comms team members, Chamber members and VCB team to strategically position, edit, and publish content so that taxonomies, media assets, headlines, and copy all support SEO and emerging GEO practices. Develops and administers promotional information and tools designed to explain organizational goals and messaging priorities.

Job Responsibility:

Supervises the strategic production of graphic design, photography and videography needs in relation to branded content and in alignment with stated goals for communications vehicles serving both the Chamber/membership and the VCB.

Success Criteria:

Runs a weekly production team meeting without the attendance of the VP of Communications and reports weekly/in real time on any barriers to progress, delays or reconfigurations. Helps team members manage production schedules so that annual production timeline goals are met.

Job Responsibility:

Assists with special projects and facilitating news pitches, press releases, advisories and press trip itineraries as directed by the VP of Communications.

Success Criteria:

Attend meetings, follow up promptly with ideas and suggestions on special projects. Project leaders/ELT report good working relationships and work product. Evidence of content placement or other "pick-up" including but not limited to mass media outlets, trade publications and social media.

Additional Success Metrics/KPI’s

Growth in:

•Visitor volume and economic impact
•Chamber membership engagement and retention
•Improved brand sentiment/perception and share of voice
•Media placements and earned reach
•Digital conversion rates and engagement
•Crisis response effectiveness and reputation resilience
•Leveraging AI tools responsibly to enhance content generation/ personalization/targeting/audience segmentation

Total compensation for this position includes a salary range of $70-$80k and access to a substantial benefits package.

Please send your resume to [email protected]

Cook

POSITION SUMMARY

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Director of Services

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

• Ensures compliance with all housekeeping policies, standards and procedures.

• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Empowers employees to provide excellent customer service.

• Develops goals and expectations for direct report managers.

• Celebrates successes and publicly recognizes the contributions of team members.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Establishes goals and objectives for all areas of responsibility.

• Directs staff to strive for continuous improvement in all areas of responsibility.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas of responsibility.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Banquet Server and Bartender - On Call

POSITION SUMMARY

Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Engineer

POSITION SUMMARY

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D equivalent.

Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.

Experience in hotel engineering or maintenance a plus.

Supervisory Experience: No supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: Driver’s License

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.