Sales Operations Coordinator

Sales Operations Coordinator

Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau

Department: Visitor & Convention Bureau, Sales

Reports To: Director of Sales

Employment Type: Full-time, exempt

Location: Hilton Head Island, SC (on-site)

Compensation: $60,000 to $70,000 annually

Position Summary

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is seeking an organized, customer-focused Sales Operations Coordinator to support the daily operations of our destination sales team.

This position plays a critical role in ensuring meeting planners receive exceptional service while supporting hotel partners, maintaining CRM data integrity, coordinating sales initiatives, preparing proposals and presentations, and assisting with trade shows, site visits, and reporting.

The ideal candidate is highly organized, enjoys working with people, has strong attention to detail, and thrives in a fast-paced environment where no two days are the same. This role is designed for someone who enjoys supporting a high-performing sales team and wants to grow a career in destination marketing, hospitality, tourism, or sales operations.

Primary Responsibilities

Sales Operations

• Support the Director of Sales and Senior Manager of Group Sales with daily sales activities.

• Prepare customized proposals, presentations, and sales materials.

• Coordinate meeting planner requests and follow-up communications.

• Maintain sales calendars and project timelines.

• Assist with lead distribution and tracking.

• Coordinate site inspections and familiarization tours.

CRM and Data Management

• Maintain accurate records within the Simpleview CRM.

• Enter and update leads, opportunities, contacts, and activities.

• Monitor data quality and recommend process improvements.

• Generate reports and dashboards for leadership and hotel partners.

• Assist with pipeline tracking and sales metrics.

Hotel Partner Relations

• Serve as a touch point between the Chamber and local hotel partners.

• Coordinate requests for availability, rates, and meeting space information.

• Maintain current hotel profiles and contact information.

• Assist with partner communications and special initiatives.

Trade Shows and Events

• Prepare materials and logistics for industry trade shows and conferences.

• Research prospective meeting planners and organizations.

• Assist with appointment scheduling.

• Coordinate post-show follow-up and CRM updates.

• Support Chamber-hosted meetings and networking events as needed.

Administrative Support

• Prepare meeting agendas and presentation materials.

• Assist with monthly and quarterly reporting.

• Coordinate travel arrangements and itineraries.

• Manage departmental files and documentation.

• Support additional projects as assigned.

Qualifications

Required

• High school diploma or equivalent.

• One to two years of experience in sales support, customer service, hospitality, or administrative coordination.

• Proficiency with Microsoft Office, especially Excel and PowerPoint.

• Strong written and verbal communication skills.

• Highly organized with strong attention to detail and the ability to manage multiple priorities.

Preferred

• Bachelor's degree in Hospitality, Tourism, Business, Marketing, Communications, or a related field.

• Two or more years of experience in hospitality, destination marketing, convention sales, or sales support.

• Experience with CRM software; Simpleview a plus.

• Experience with Canva or other presentation software.

Ideal Candidate

The successful candidate will be:

• Highly organized and detail-oriented.

• Able to manage multiple priorities simultaneously.

• Professional and polished in written and verbal communication.

• Comfortable working with meeting planners, hotel partners, and community stakeholders.

• Curious and eager to learn.

• Positive, collaborative, and service-oriented.

• Passionate about Hilton Head Island and the visitor economy.

Compensation and Benefits

• Salary range of $60,000 to $70,000 annually, commensurate with experience.

• Comprehensive benefits package.

• Paid time off.

• Retirement benefits.

To apply, please send your resume to [email protected]