Operations Support Specialist

This role is the heartbeat of our daily operations — part compliance champion, part volunteer wrangler, part front‑desk hero, and part “whatever‑it‑takes” teammate.

What You’ll Do
*Keep our CACFP program running smoothly and in full compliance.

*Support kitchen operations

*Be a welcoming, knowledgeable presence at the front desk.

*Coordinate, train and support classroom volunteers from onboarding to recognition.

*Close the building each evening with care and attention.

*Jump into classrooms when needed to support a positive, nurturing environment.

What You Bring
-2+ years of admin or customer service experience.

-Strong multitasking, communication, and organizational skills.

-Comfort with Microsoft Office; ProCare experience is a plus.

-Childcare or volunteer‑management experience is a bonus.

-A calm, friendly presence and a genuine love for helping people.

Why You’ll Love It Here
You’ll join a mission‑driven team that supports working families and nurtures young children every day. Your work keeps our center running — and it truly matters.

The Children’s Center is an equal opportunity employer.

Please send your resume to: [email protected]

Program Specialist, The Market

Responsibilities:
• Reflect Self Help’s mission and values in a professional style and personal actions.
• Provide a welcoming, respectful, and efficient experience for neighbors and volunteers.
• Lead all back-of-house operations, including warehouse organization, storage, and overall flow of inventory for The Market distributions, mobile market, off-site events, and holiday programs.
• Oversee stocking and replenishment process to ensure The Market maintains consistent inventory levels.
• Manage “host a drive” requests and coordinate donation logistics, including pick-up and drop-off and intake of incoming deliveries.
• Serves as Fresh Express staff lead, overseeing setup, flow, and volunteer coordination and support.
• Support operation and coordination of the mobile market and offsite distributions, including set-up, breakdown, and distribution support.
• Monitor inventory and support organization, rotation, and quality control of food items across all distribution models.
• Ensure accurate and timely data entry in CaseWorthy and other systems to maintain data integrity.
• Use data to identify and communicate inventory gaps, supply needs, and operational challenges and opportunities to manager in a timely manner.
• Serve as a point of leadership for volunteers during shifts by coaching, guiding, troubleshooting issues, and ensuring smooth operations.
• Demonstrate flexibility to shift between roles and locations based on daily operational needs.
• Act as The Market lead in the absence of the Program Manager.

Skills & Qualifications:
• Associate or bachelor’s degree preferred; alternatively, a high school diploma (or equivalent) with 2–3 years of experience in food service, hospitality, customer service, or a nonprofit setting.
• Working knowledge of food safety standards is preferred.
• Solid written and oral communication skills and excellent phone manners.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Ability to adapt quickly in a dynamic environment where daily plans may shift based on volume, staffing, or deliveries.
• Proficiency and track record with spreadsheets, databases, and word processing.
• Demonstrated ability to take initiative, problem-solve, and make sound decisions in a fast-paced environment.
• Comfortable taking ownership of tasks and stepping into a leadership role when needed.
• Strong situational awareness and ability to anticipate needs across multiple service areas.
• Ability to work independently with minimal direction while maintaining alignment with team goals and program operations.
• Experience with logistics, deliveries, warehouse operations, or mobile services is a plus.
• Candidate must be willing to drive organization vehicles, including delivery vans and the refrigerated truck, as part of regular job duties.

Supervisory Responsibility
This position does not include supervision of paid staff; however, it involves regularly guiding, coaching, and directing volunteers to support daily operations.

Work Environment
This role operates in both a clerical office setting using standard office equipment and in warehouse, retail, and outdoor settings.

Physical Demands
This position requires physical demands while working in The Market, warehouse, and special programs. The ideal candidate will be able to stand for extended periods of time, bend, reach, and be able to lift at least 40 pounds.

Position Type and Expected Hours of Work
This is a full-time position. The Market operates Monday, Wednesday, and Thursday 8:30 a.m. – 6:00 p.m. and Tuesday and Friday 8:30 a.m. – 4:30 p.m. Team members are expected to work one – two late shifts per week (10:00 a.m. – 6:00 p.m.). Schedules may vary based on staffing needs, meetings, and occasional program events.

Apply be emailing your resume and cover letter to [email protected].

Bilingual Client Advocate

Bluffton Self Help is seeking a compassionate Bilingual Client Advocate to join our team and support neighbors on their journey from vulnerability to self-sufficiency. Working both independently and collaboratively, the Client Advocate builds trusting relationships with clients and provides emotional support, practical guidance, and resource navigation to help them achieve personal and financial stability. Reporting to the Senior Client Advocate, this role plays a key part in delivering direct services and referrals using BSH’s internal programs and external partner resources.

Key Responsibilities:

-Reflect the Bluffton Self Help’s mission and values in a professional style and personal actions.
-Maintain a thorough understanding of Bluffton Self Help programs and services, as well as the community resources available to our neighbors in Beaufort and Jasper Counties.
-Collaboratively working with Senior Client Advocate and case management team to implement action plans to improve our advocacy program and meet the organization’s strategic goals, while ensuring services are delivered consistently and smoothly.
-Use a strategic and solutions-focused approach to anticipate challenges, identify opportunities, and support clients in overcoming barriers.
-Build and maintain strong, trusting relationships with clients through empathetic, culturally sensitive engagement.
-Facilitate clear and effective communication among clients, internal teams, and external stakeholders to ensure a positive and seamless experience.
-Maintain and develop proficiency in utilizing BSH’s case management system, Caseworthy, and maintain and record client notes, meetings, progress, and success stories in a timely manner. Track neighbors’ progress while evaluating additional needs.
-Assess the effectiveness of services provided for clients and advocate or assist in the development of new services as needed.
-Participate in staff meetings, outreach initiatives, trainings, and community events to represent and strengthen BSH’s advocacy efforts.
-Conduct client intake and assessments to identify needs and connect clients to appropriate services and resources.
-Provide peer support, guided resource access, and advocacy for all clients served.
-Assist with data collection and analysis to inform program development and improve outcomes.
-Take on additional responsibilities and tasks as assigned in a growing organization.

Qualifications:

Bilingual fluency in English and Spanish required.
Minimum five years of client-facing experience.
Degree in social work, human services, or related field.
The ideal candidate has case management experience in a non-profit organization.
An understanding of and passion for Bluffton Self Help’s mission and vision.
Excellent time management and organizational skills and results-oriented work ethic.
Ability to set priorities, lead, initiate, and work collaboratively and with a team.
Strong written and verbal communication skills.
Positive attitude, concern for people and community, and exceptional listening skills.
Technical proficiency in Microsoft Office including PowerPoint, case management software, spreadsheets, databases, and word processing.
Display effective leadership among staff, volunteers and donors.
Must possess strong project management skills, interpersonal skills, positive relationship building internally and externally.
Willingness to travel to/from BSH locations.
Strong organizational and time management skills.
Ability to handle sensitive matters with tact and discretion.
Work Environment:

This job operates in an office setting, within a non-profit offering a variety of programs and services to our community. Here, you’ll find:
• A mission-driven team that genuinely likes working together.
• Flexibility, autonomy, and trust in your leadership.
• The occasional office snacks, team outing, or shared meme.
• The chance to make a meaningful impact while using all your skills.

Position Type and Expected Hours of Work:

This is a full-time position. Typical days and hours of work are Monday and Wednesday, 9:30 a.m. – 6 p.m. and Tuesday, Thursday, and Friday, 8:30 a.m. to 4:30 p.m. This position does require some additional night and weekend work, depending on program and event schedules.

Bluffton Self Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply by emailing your resume and cover letter to [email protected].