Client Advocate

Key Responsibilities:
• Reflect the Self Help’s mission and values in a professional style and personal actions.
• Maintain a thorough understanding of Self Help programs and services, as well as the community resources available to our neighbors in Beaufort and Jasper Counties.
• Collaboratively working with Senior Client Advocate and case management team to implement action plans to improve our advocacy program and meet the organization’s strategic goals, while ensuring services are delivered consistently and smoothly.
• Use a strategic and solutions-focused approach to anticipate challenges, identify opportunities, and support clients in overcoming barriers.
• Build and maintain strong, trusting relationships with clients through empathetic, culturally sensitive engagement.
• Facilitate clear and effective communication among clients, internal teams, and external stakeholders to ensure a positive and seamless experience.
• Maintain and develop proficiency in utilizing SH’s case management system, Caseworthy, and maintain and record client notes, meetings, progress, and success stories in a timely manner. Track neighbors’ progress while evaluating additional needs.
• Assess the effectiveness of services provided for clients and advocate or assist in the development of new services as needed.
• Participate in staff meetings, outreach initiatives, trainings, and community events to represent and strengthen SH’s advocacy efforts.
• Conduct client intake and assessments to identify needs and connect clients to appropriate services and resources.
• Provide peer support, guided resource access, and advocacy for all clients served.
• Assist with data collection and analysis to inform program development and improve outcomes.
• Take on additional responsibilities and tasks as assigned in a growing organization.

Qualifications
• Bilingual fluency in English and Spanish preferred.
• Minimum five years of client-facing experience.
• Degree in social work, human services, or related field.
• The ideal candidate has case management experience in a non-profit organization.
• An understanding of and passion for Self Help’s mission and vision.
• Excellent time management and organizational skills and results-oriented work ethic.
• Ability to set priorities, lead, initiate, and work collaboratively and with a team.
• Strong written and verbal communication skills.
• Positive attitude, concern for people and community, and exceptional listening skills.
• Technical proficiency in Microsoft Office including PowerPoint, case management software, spreadsheets, databases, and word processing.
• Display effective leadership among staff, volunteers, and donors.
• Must possess strong project management skills, interpersonal skills, positive relationship building internally and externally.
• Willingness to travel to/from BSH locations.
• Strong organizational and time management skills.
• Ability to handle sensitive matters with tact and discretion

View the full job description and qualifications on our website.

Apply by emailing your resume and cover letter to [email protected].

Intake + Access Specialist

The Intake & Access Specialist serves as the operational owner of Self Help's intake and access model, ensuring every neighbor experiences the same welcoming, efficient, and dignified entry into services—regardless of modality, location, program, staff member, or volunteer. This position is responsible for designing, implementing, and continuously improving the systems that guide neighbors from first contact through enrollment, referral, and follow-up across Bluffton, Hardeeville, and Hilton Head. By establishing standardized processes, training staff and volunteers, monitoring quality, and identifying opportunities for improvement, the Intake & Access Specialist ensures a consistent experience while reducing barriers to service. This role also oversees Self Help's Emergency Financial Assistance (EFA) program and serves as the organization's subject matter expert on intake, program access, and referral processes. Success in this role means neighbors experience one Self Help—regardless of which door they walk through.

Lead & Standardize Neighbor Access
• Develop, document, implement, and continuously improve Self Help's Intake & Access Operations Manual, establishing organization-wide standards for first contact, eligibility, enrollment, referrals, follow-up, and documentation.
• Oversee and standardize intake processes across Bluffton, Hardeeville, and Hilton Head to ensure a consistent, welcoming, and efficient experience for every neighbor.
• Ensure neighbors receive the same high-quality experience regardless of which Self Help location, program, staff member, or volunteer serves as their first point of contact.
• Serve as the primary escalation point for complex intake situations and neighbor concerns.
• Maintain comprehensive knowledge of Self Help programs, community resources, and referral partners to ensure accurate and timely service navigation.

Operational Excellence & Continuous Improvement
• Lead continuous improvement initiatives that reduce barriers, improve efficiency, and strengthen the neighbor experience across all locations.
• Conduct regular reviews and audits of intake processes to ensure consistency, compliance, and adherence to organizational standards.
• Monitor intake and access performance metrics, identify trends, and provide recommendations that strengthen service delivery and organizational effectiveness.
• Partner with program leaders to ensure intake and access processes support operational excellence while maintaining consistency across departments.
• Identify opportunities to leverage technology, streamline workflows, and improve operational efficiency.

Emergency Financial Assistance (EFA)
• Own and manage the Emergency Financial Assistance program across all locations, including program processes, documentation, compliance, and execution.
• Monitor EFA trends and community needs to provide data-informed recommendations to leadership.
• Ensure timely, accurate, and equitable administration of financial assistance.

Leadership & Team Development
• Supervise intake volunteers across all locations.
• Collaborate with the Volunteer Manager to recruit, onboard, train, and coach volunteers responsible for intake.
• Foster a collaborative, solutions-oriented culture focused on continuous learning, accountability, and exceptional customer service.

Supervisory Responsibility
This position directly supervises intake volunteers across all Self Help locations. Responsibilities include day-today leadership, coaching, performance management, scheduling, training, and ensuring consistent adherence to organizational standards and service expectations.

Here, you’ll find:
• A mission-driven team that genuinely likes working together.
• Flexibility, autonomy, and trust in your leadership.
• The occasional office snacks, team outing, or shared meme.
• The chance to make a meaningful impact while using all your skills.

View the full job description and qualifications on our website.

Apply by emailing your resume and cover letter to [email protected].

Maintenance Technician

DUTIES AND RESPONSIBILITIES:

Coordinates the servicing and repairing of systems for lighting, heating, ventilating, fire, drainage, plumbing, electrical, painting and related maintenance activities.
Completes regular inspection and servicing of all HVAC units and changes filters as per usual schedule.
Performs routine preventive maintenance (PM) required by club’s PM procedures.
Maintains accurate maintenance and repair records of equipment and machinery.
Visually inspects rooms, public spaces and back of the house areas to replace light bulbs, lamps, switches, etc.
Ensures that all building maintenance, repair and cleaning activities are identified, scheduled and completed.
Inspect property and clear of debris such as downed limbs, trash, and any and all other debris.
Check water well for chlorine level in drum, tank level, and record daily water usage.
Oversee daily operation of treatment plant and record effluent flow reading.
Monitors all areas of the Club and records deficiencies
Keeps the work shop areas safe, clean and well-lit.
Ensures that all refuse is properly removed from the clubhouse and its premises.
Responds to emergencies at any time.
Collects maintenance and work orders from department heads for approval by the Director of Facilities Maintenance.
Ensures a highly efficient safety program with an emphasis on awareness, discipline and compliance; implements an overall safety program that conforms to OSHA standards.
Completes other appropriate assignments made by the Director of Facilities Maintenance.

PHYSICAL AND ENVIORNMENTAL REQUIREMENTS:

Regularly exposed to moving mechanical parts and outside weather conditions.
Frequently exposed to fumes or airborne particles and toxic or caustic chemicals.
Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate to loud.
Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
Frequent lifting, bending, climbing, stooping and pulling.
Frequent repetitive motions.
Continuous standing and walking.

Security Officer

GATEHOUSE DUTIES:

Enforcement: Enforce procedural rules and regulations to ensure the safety of staff, members, visitors, and property.
Security Maintenance: Maintain security and safety in assigned areas.
Knowledge of Facility: Keep an updated understanding of the locations of various departments, buildings, access routes, and admission requirements.
Monitoring Equipment: Operate and monitor security control panels, alarms, and related equipment to ensure comprehensive surveillance.
Guest Interaction: Greet each guest entering the property, creating a welcoming atmosphere.
ID Checks: Verify decals and identification of individuals entering the property, denying access to those without proper credentials, and explaining relevant rules and regulations.
Incident Response: Respond to routine incidents via radio, securing and protecting the scene of civil, criminal, or unusual events.
Emergency Protocols: Contact police or fire departments in emergency situations, such as fires or unauthorized presence.
Communication: Answer telephone calls, take messages, and provide information during both business and non-business hours.
Reporting: Write detailed reports of daily activities and any irregularities, including property damage, theft, unauthorized individuals, or unusual occurrences.
Emergency Evacuation: Assist in the evacuation of buildings or areas during emergencies.
Special Assignments: Support events such as member gatherings or parties, maintaining crowd control, providing directions, and directing traffic as needed.
Information Resource: Act as a resource for visitors and members of the Berkeley Hall community, offering assistance and information.
Additional Duties: Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

Capable of working extended hours, to include weekends and holidays as necessary.
Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities.
Position involves sitting, standing, stopping, kneeling, bending, pushing, shoving, lifting, carrying and moving objects that can weigh up to 75 lbs. This can occur throughout the day.
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
Must be able to transport oneself throughout the property. Must have a valid state driver’s license.

ENVIRONMENTAL REQUIREMENTS:

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently and cheerfully under such circumstances. For safety reasons, must remain alert to working conditions and aware of safety, health and environmental concerns.
Must be able to work effectively in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
This position will alternate between working indoors in a controlled climate and with proper lighting to an outdoors setting with variable climate and lighting.

Bartender

Expert Beverage Service

Prepare and serve premium cocktails, wines, beer, and non-alcoholic beverages with precision and consistency.
Maintain thorough knowledge of bar menu offerings, wine lists, and current beverage trends.
Ensure compliance with South Carolina alcohol service laws and Club policies.

Member & Guest Engagement

Provide attentive, personalized service.
Anticipate guest needs while maintaining professionalism and discretion.
Monitor alcohol consumption and follow responsible service standards.

Bar Operations

Maintain inventory of liquors, supplies, and beverages; notify management when replenishment is needed.
Ensure freshness and quality of fruits, juices, and garnishes.
Arrange bar displays to meet predetermined presentation standards.
Maintain a clean, organized, and sanitary bar area in compliance with Health Code regulations.
Accurately and efficiently enter orders into the POS system.
Support dining room service when needed.
Perform other duties as assigned.

Staff Accountant

Staff Accountant
Pay: $25.00–$30.00 per hour (DOE)
Alarm Fire & Security is seeking a Staff Accountant to join our accounting team. This position supports the day-to-day accounting operations of a growing company and offers an excellent growth opportunity for a motivated accounting professional looking to expand their experience.
The successful candidate will gain exposure to accounts payable, payroll, account reconciliations, month-end close, financial reporting, and process improvements.
Responsibilities
•Process Accounts Payable
•Manage Purchase Orders (POs)
•Maintain vendor records and relationships
•Assist with payroll processing, with the opportunity to assume payroll responsibilities
•Support month-end close
•Perform account and vendor statement reconciliations
•Assist with financial reporting and other accounting projects
•Support process improvements and other ad hoc accounting initiatives
Qualifications
•Bachelor’s degree in Accounting or equivalent accounting knowledge and experience required
•Experience with an ERP or accounting software (QuickBooks Online preferred)
•Strong Microsoft Excel skills
•Understanding of accrual accounting and account reconciliations
•Exceptional attention to detail and accuracy
•Strong organizational skills
•Ability to work independently while contributing to a collaborative team
Schedule
100% On-Site
•Monday–Thursday: 7:30 AM – 5:00 PM with a 30 minute lunch
•Friday: 8:00 AM – 12:00 PM

Resumes can be sent to [email protected]

Trolley Driver

We are looking for full-time and part-time Trolley Drivers for our beloved trolley service running seven days a week on Hilton Head Island. Responsibilities include the safe transportation of passengers on a fixed route. Assisting passengers with directions and information, excellent customer service skills required and knowledge of Hilton Head and Bluffton preferred. Must possess and maintain a valid Class B Commercial driving license with a passenger endorsement.

Dispatcher

We are looking for a full-time dispatcher. Monday through Friday.
Responsibilities include dispatching of vehicles and operators, coordinating with the public. Communication with operators regarding directions, emergencies and vehicle incidents. Monitoring traffic reports and conditions. Public relations- ensuring safe, reliable, on-time professional transit services.
One to three years experience in transportation, dispatching or scheduling preferred. Must possess and maintain a valid Class B Commercial driving License with a passenger endorsement. Excellent computer skills including Microsoft Word and Excel.

Public Services Worker 2 - Grounds Maintenance

Job Summary
The Grounds Maintenance Technician is responsible for maintaining the grounds of The Town of Bluffton, including Parks, roadways, sidewalks, parking surfaces, docks & boat landings to ensure they are safe, clean, and aesthetically pleasing.

Essential Job Functions
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs all aspects of landscape/grounds maintenance and installation, including pond maintenance

Operates powered equipment such as zero turn mowers, mowers, tractors, twin-axle vehicles, chainsaws, weed eaters, blowers, string trimmers and edgers

Ability to perform all aspects of landscape and irrigation maintenance and installation

Performs clean-ups, leaf and debris removal, brush removal, weed pulling, digging, trimming, pruning, edging, mulching, raking and blowing.
Conducts regular inspections of grounds to identify and address issues such as plant diseases, pest infestations, and hazardous conditions.
Reports any safety hazards or maintenance needs for grounds features.
Planting and transplanting flowers, shrubs and trees.
Uses hand tools such as shovels, rakes, pruning saws, saws, hedge and brush trimmers, and axes.
Waters lawns, trees, and plants, using portable sprinkler systems, hoses, or watering cans
Provides proper upkeep of sidewalks, driveways, parking lots, fountains, planters, and other grounds features
Operates and performs preventative maintenance on all equipment used to perform job duties
Ensures grounds are safe, clean, and aesthetically pleasing
Learns and applies new techniques and procedures to improve grounds maintenance and installation
Excellent customer service skills
Adheres to The Town of Bluffton’s safety policy and ensure that the public and co-workers will be safe while performing job duties
Assists in maintenance of all Department equipment to include vehicles.
Operates vehicles and light equipment including 1/2 to 2-ton trucks, dump trucks, forklifts, and trailers.
Sows and mows grass; plants, prunes, and trims trees, shrubs, and bushes.
Applies pesticides and herbicides in accordance with safety guidelines and regulations.
Maintains an orderly and clean storage area.
Gathers and removes litter and trash from grounds around Town.
Cleans and stocks restrooms, as needed. Cleans and maintains vehicle and equipment as directed.
Digs up and back-fills meters, meter boxes, valves, irrigation components, and service lines for location, maintenance, and/or repair.
Cleans and restores job site to original condition including placing sod, raking, and other landscape functions.
Cleans and maintains grounds around utility appurtenances using hand and gas-powered tools.
Performs miscellaneous tasks in support of various Town of Bluffton projects/activities: sets up tables, chairs, and equipment for events; moves/relocates furniture/equipment; lifts/moves equipment and heavy materials.
Documents daily activities in Cartegraph.
Performs emergency or disaster-related duties as requested.
Responds to emergency calls after normal working hours and/or be available to work as support service for Town of Bluffton hosted events outside of normal work schedule
Performs other related duties as assigned.
Qualifications
Education and Experience:

High school diploma or equivalent; and one (1) year of related work experience as a Public Worker I at the Town of Bluffton or equivalent position at a comparative employer; or equivalent combination of education and experience.

Licenses or Certifications:

Valid South Carolina driver’s license.

Special Requirements:

Must pass physical and drug screen.

Knowledge, Skills and Abilities:

Knowledge of the use of common hand and specialized power tools related to job duties.

Knowledge of general landscaping and grounds maintenance.

Knowledge of the safe use and operation and preventive maintenance of equipment used in landscaping and grounds maintenance.

Skill in the use of assigned equipment.

Ability to perform outdoor labor for extended periods, often under unfavorable weather conditions.

Ability to establish and maintain effective working relationships with associates.

Ability to work independently.

Ability to work as a member of a team.

Physical Demands & Work Environment
The work is medium work. The employee is frequently required to apply 30 pounds of force to lift, carry, push, pull or otherwise move objects. The employee is occasionally required to exert up to 50 pounds of force to move objects. In addition, positions in this classification typically require balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, shouting to be heard above ambient noise, visual acuity to analyze data/work with color or depth perception/determine accuracy or observe facilities/operate motor vehicles or equipment/inspect defects or fabricate parts, and walking.

Duties are performed primarily outdoors under various weather conditions with exposure to fumes and airborne particles; exposure to chemicals or electricity; exposure to vibrations and loud noises (such as traffic and earth-moving equipment); and occasionally working in high places.

The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Events and Venues / Bluffton 101 Coordinator

Job Summary
The purpose of this full-time position is to provide administrative support for facility rentals and special events, create and manage the Buffton101: The Heart of Our Town Program within the Town of Bluffton’s Events and Venues Department. This role coordinates administrative processes and maintains accurate records related to Town facilities, Town-sponsored and non-Town sponsored events, and facilitates the Bluffton 101: The Heart of Our Town Program. Work is performed under the supervision of the Assistant Manager of Events and Venues.

Essential Job Functions
Events and Venues

Supports the administration of Town rental facilities and both Town-hosted and non-Town special events, ensuring compliance with established policies and procedures.
Maintains accurate and up-to-date records of reservations, contracts, payments, and required documentation in internal systems and tracking tools.
Utilizes Microsoft Office programs, particularly Excel, to track facility rentals, manage data, and support departmental reporting.
Monitors rental documentation deadlines.
Conducts research and gathers information to support departmental needs, including equipment, services, and operational improvements.
Uses Canva and Adobe Creative Suite to produce event signage and digital communications, ensuring consistency with Town branding standards.
Attends and contributes to event planning meetings and internal staff meetings.
Provides on-site operational support during Town-sponsored and non-Town events to ensure successful execution.
Presents information on Town history and resources through public-facing opportunities to foster community engagement.
Responds to inquiries via email, phone, text, and in person.
Bluffton 101
Serves as a knowledgeable and engaging representative of the Town of Bluffton, promoting the community’s history, culture, and identity as the Heart of the Lowcountry.
Delivers presentations and facilitates educational sessions for a variety of audiences, including new Town employees, local businesses, community groups, and visitors.
Develops, coordinates, and implements Bluffton 101: The Heart of Our Town Program, including workshops, tours, and special events.
Maintain up-to-date knowledge of Bluffton’s history, events, and community initiatives.
Assists with marketing and promotional efforts, including community outreach and engagement opportunities.
Provides excellent customer service and creates a welcoming, inclusive environment for participants.
Tracks attendance, collects feedback, and assists with reporting to evaluate program success and identify growth opportunities.
Performs other related duties as assigned.
Qualifications
Education and Experience:
Associate degree (bachelor’s preferred), and three (3) years of related work experience in event planning, organizing, or facilitating; or equivalent combination of education and experience.

Licenses or Certifications:
Valid South Carolina driver’s license.

Special Requirements:
None.

Knowledge, Skills, and Abilities:

Knowledge of accounting and budget processes.
Knowledge of how to handle emergencies.
Knowledge of Canva and/or Adobe Creative Suite.
Knowledge of Bluffton’s history, culture, and community, with a passion and desire to share that knowledge with others.
Skills in organization and time management, along with attention to detail.
Skills communication including verbal, non-verbal, and written.
Skills in public speaking.
Skills in customer service.
Skill in operating standard office equipment including Microsoft Office, particularly Excel.
Ability to maintain accurate records and track multiple deadlines.
Ability to present information in an organized, engaging, and approachable manner.
Ability to work independently as well as collaboratively within a team environment.
Ability to work collaboratively with staff, vendors, and the public.
Ability to manage multiple tasks and adapt in a fast-paced environment.
Ability to confidently present information in public settings and engage with diverse audiences.
Ability to support events, including occasional evenings and weekends.
Physical Demands & Work Environment
The work is light work. The employee is frequently required to apply 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The employee is occasionally required to exert up to 20 pounds of force to move objects. In addition, positions in this classification typically require balancing, climbing, crawling, crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, manual dexterity, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by the spoken word, acuity to analyze data/work with color or depth perception/determine accuracy or observe facilities, and walking.

Duties are performed primarily in a moderately noisy business office with copy machines,
phones, and printers, along with some light foot traffic. Duties are also performed at various event sites, including some exposure to outdoor weather conditions, moving
machinery, fumes and airborne particles, toxic or caustic chemicals, and risk of electrical shock.

The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.