Lead Dispatcher
Company: Palmetto Breeze
Location: Bluffton, SC
Monitor real-time transit operations via dispatch software, GPS systems, and radio communication.Assign, coordinate, and adjust vehicle and operator assignments to maintain service schedules and minimize service interruptions.
Lead and mentor a team of dispatchers, providing training and support as needed.
Serve as the point of contact for escalated service issues or incidents.
Coordinate response to accidents, emergencies, vehicle breakdowns, or service disruptions.
Ensure accurate completion of daily dispatch logs, incident reports, and documentation.
Communicate with supervisors, drivers, maintenance, and customer service staff to relay information and resolve operational issues.
Support the Director of Operations and Mobility Manager with reporting, data collection, and performance tracking.
Participate in service planning and optimization initiatives.
Maintain a strong understanding of routes, schedules, and service areas.
Assists the Director of Operations in the formulation of the system’s policies and procedures. Ensures that these are understood and followed by the operators to guarantee high-quality and professional transit service.
Documents all no-shows, delays in service, driver no-shows, and contacts the driver to verify the routes are covered and have left the base.
Assists the drivers and makes sure they have necessary paperwork available.
Keypunches information from trip sheets to computer within 48 hours of receipt; making all corrections before payroll is completed.
Coordinates payroll process with Payroll Clerk.
During emergency situations provides dispatch duties to facilitate the safe evacuation of passengers and/or residents.
Performs other duties as assigned by the Director of Operations or Designee.
Monitor driver hours and compliance with DOT and labor regulations.
Qualifications:
Education and Experience:
High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred).
3+ years of experience in transportation dispatch operations, with at least 1 year in a supervisory role.
Skills and Abilities:
Strong knowledge of transit dispatch systems and software.
Excellent verbal and written communication skills.
Provides good customer service, possess positive attitude and excellent team working skills.
Ability to manage high-pressure situations and make sound decisions quickly.
Leadership ability to motivate and guide a team.
Knowledge of applicable safety, labor, and transportation regulations (e.g., FTA, SCDOT, ADA).
Proficient in Microsoft Office and other operations software.
Working Conditions:
Primarily office-based with frequent computer and radio usage.
May require working nights, weekends, holidays, or split shifts.
On-call responsibilities may be required.
Physical Requirements:
Ability to sit for long periods.
Manual dexterity for typing and using radio/computer equipment.
Occasional lifting of materials up to 25 lbs.
Schedule:
•8-hour shift
•Monday to Friday
Pay is $21.00 - $25.00 per hour. Full-time employees are eligible for great state health plan benefits/retirement. Applicants must be able to pass a background check and drug screen. Apply online at: https://www.palmettobreezetransit.com/apply-online or call us at (843)757-7139.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER
The LRTA is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. We encourage all qualified candidates to apply and will consider all applicants without regard to any status protected by applicable law.