Loyalty Ambassador

Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In-Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are current not members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Will assist in Front Office operations as needed.
Perform any other duties assigned by the Front Office Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.

Restaurant Supervisor

Maintaining a consistently smooth running operation.
Supervisor and coordinate assigned shift
Monitor and critique food quality and service levels.
Assist with hiring, and training of all staff and overall supervision of the department
Scheduling of staff according to occupancy levels.
Monitoring and daily tracking of payroll and revenue.
Assist with coaching and counseling staff.
Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, side-stations and tray stands.
Assist with monitoring of all current inventories (liquor, beer, wine, food, etc.) and the ordering of new product; establish and maintain par levels
Communicating with the manager on upcoming events, and promotions.
Assist in end of the month inventories.
Attending department head, conference review, food and beverage and pre-con meetings as required.
Responsible for timely performance evaluations of staff.
Maintaining profitability of restaurant and Room Service through forecasting and staffing.
Providing a pleasant and efficient atmosphere for staff and guests.
Handle guest comments and complaints, ensure guest satisfaction and communicate with guests and receive feedback

Assistant Restaurant Manager

Supervision of all outlets during operation
Assist in overall supervision of the department as outlined in manager's job description.
Check staff punctuality and document call off and tardiness.
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies, utilize birchstreet
Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
Train and ensure that service personnel follow designated service scenarios
Train, coach and counsel and effectively communicate with all Outlets staff
Assist in Outlets as necessary
To monitor and critique the quality and consistency of the food product.
Bring innovation and creative ideas and be able to plan ahead
Maintain cleanliness and health code standards
Handle guest comments and complaints and ensure guest satisfaction.
Completed required MOS audits
Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience.
Examine food preparation and beverage presentation to ensure quality standards are met.
Mini-Bar procedures.
Maintain condition of Café & Black Gold Bar
Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc.
Monitor food waste.
Assist in completing inventory process and ordering necessary items
Monitor labor and payroll costs.
Check bar controls, shot glass use, red lining, bottles totally empty.
Must be familiar with and adhere to all liquor liability laws:
Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, Mini Bar & Gift Shop). Proper scheduling according to business demands, etc.
Assist manager in:
Scheduling
Forecast weekly
Forecast monthly
Completing weekly payroll
Participate in interviewing new employees.
Prepare maintenance requests and follow-up.
Complete other assigned duties.
Cost control
Monitor food and liquor requisitions

Assistant Front Office Manager

Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed).
To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.
Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
Control Parking Procedures and postings to guest accounts ensuring parking revenue.
To appropriately protect confidential guest information and guest room key access according to Front Office SOP’s.
Possess a thorough familiarity with the Select Guest and Global Hotel Alliance programs. Provide required Select Guest and Global Hotel Alliance training to staff.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
Continued training done with all associates.
Participate in issue prevention meetings and respond to alerts in Opera according to direction of management.
Communicate all hotel, guest and group information to associates on a daily basis.
Become familiar with all hotel operating systems and programs.
Assist with weekly supply inventory and order front office supplies and uniforms.
Assist with rate discrepancy report.
Assist with balance reports and credit check reports daily.
Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.
Assist with the creation of schedules and monitor staffing levels according to business cycles.
Train Front Office line associates.
Effectively coach and counsel associates as needed and complete performance evaluations.
Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Concierge/Reception

Seeking customer service oriented individual with front desk skill set in a Botique type of Assisted Living, The PInes at Hilton Head, 35 Beach City Road.

Culinary Intern

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you’ll be better prepared to pursue opportunities post-graduation. Here’s to exploring, kickstarting your dream career, and joining us on your journey!

To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!

- marriotthotelinternship

Cook II

Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Vacation Package Specialist

Are you looking for a place where meaningful moments are
made together?

At Marriott Vacations Worldwide (MVW), we make vacation
dreams come true for travelers around the world in a supportive, friendly, and
beautiful work environment. As a Vacation Package Specialist at
MVW, you will assist in providing our Owners/guests with experiences and events
to make memorable vacation memories, where meaningful moments are made
together.

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Vacation Package Specialist, a typical day will
include:

Promotes awareness of brand image internally and externally.

Makes telemarketing calls and offers return vacation
packages, book sales presentations and invite Owners and guests to special
events.

Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette.

Create spreadsheets to organize information related to Sales
and Marketing activities (e.g., mailing lists, tours)

Enter, retrieve, reconcile, and verify information in
software involved in the sales process. Contact appropriate individuals or
departments as necessary to resolve guest calls, requests, or
problems.

Assign lead calls or emails to Sales Executives based on
online rotation.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their
needs.

Interact with colleagues and guests professionally and
promptly.

Ensure adherence to quality expectations and standards;
identify, recommend, develop, and implement new ways to increase organizational
quality.

Always follow company policies and safety procedures.

To Become a Vacation Package Specialist at MVW:

Available to work a flexible schedule to include weekends
and holidays.

Reach overhead and below the knees, perform bending,
twisting, pulling, and stooping, and be able to stand, sit, or walk for an
extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 10lbs without
assistance.

Position may require background and drug screening
contingent on company policy in accordance with applicable legal requirements.

May be asked to operate company vehicles following our
company policies and standards (including but not limited to golf carts).

Marriott Vacations Worldwide is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an inclusive
culture.

Marketing Assistant

Missions:

- Plan and Schedule photoshoots for properties. Work with owners on any updates made or new owners onboarding with Island Time
- Answer Reviews
- In Charge of Concierge requests. Assist guests with recommendations for restaurants, in-home services we help provide, activities
- Order Gift Baskets through local vendors
- Make weekly email marketing campaigns
- Work on our website and adding new pages as well as writing descriptions for each property pages
- Update all guests and owners correspondence
- Help plan office events, birthdays, appreciation events

Please send resume to [email protected]

In House Vacation Sales Concierge

Are you an outgoing personality that enjoys face to face
interactions with active vacation travelers? Do you have a genuine passion for
travel and vacations and can see yourself easily getting our future vacationers
excited about their stay at one of our exclusive resort destinations? Marriott
Vacations Worldwide is a world premier organization for Vacation Ownership with
resorts at destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.

Apply through this link to be considered:

https://careers.marriottvacationsworldwide.com/en-US/search?facetcountry=us&facetcitystate=hilton%20head%20island,sc&facetcategory=sales%20%26%20marketing

Marriott Vacation Club®, a leader in the vacation ownership
industry, is seeking motivated individuals with concierge and telemarketing
experience to join our award-wining sales and marketing team. We are currently
looking for driven individuals with outgoing personalities who are financially
motivated to work with guests in Marriott Vacation Club properties to promote
the Marriott Vacation Club Destinations® Program.

What's in it for you?

Hotel and resort discounts

Immediate 401(k) company match up to 6%

Uncapped earning potential (wages, monthly incentives,
annual bonuses, contests)

Positive work environment

Growth and development opportunities

What you will do?

Make pre- and post-arrival telemarketing calls while
offering elevated concierge services to all arriving Owners and guests.

Schedule sales presentations and manage customer
expectations.

Provide the highest level of service to exceed budgeted
sales presentations and volume production goals.

Ensure that all Owners and guests attending a sales
presentation meet eligibility requirements and are open to learning more about
Marriott Vacation Club products and services.

What are the requirements?

Enjoy talking on the phone and/or interacting with guests in
person

Bold persuasion skills

Computer skills

Stand, sit and walk for extended periods of time

Flexible schedule including weekends and holidays

Concierge, telemarketing and/or sales experience preferred

Marriott Vacations Worldwide is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an inclusive
culture