Director of Engineering

Coordinate and operate, in an economical, legal and safe manner, all Air/Heating, Lighting, Power and Repair & Maintenance for the hotel.
Inspect physical resort and maintenance equipment, and shall supervise maintenance and preventative maintenance program of that area.
Coordinate with other departments all necessary repairs to maintain general conditions, safety and health standards set forth by hotel policy and legal requirements.
Interview, hire, train and counsel engineering associates to the Omni standards.
Directly supervises Engineering associates in operation and control of utilities to provide efficient operation of hotel services and comfort to guests.
Recommend to management possible projects for future capital budgets. Obtain bids, supervise and coordinate contractors in performance of project work.
Maintain own and hotel's specific permits and licenses as required by local authorities.
Control schedules, staffing and payroll of Engineering associates. Compile work logs, inspections of utilities in keeping updated Engineering records.

General Maintenance Technician

You will serve on a team whose job is to help the guests of Palmetto Dunes Oceanfront Resort enjoy a memorable stay at the Resort in a home or villa that is clean, safe, and exceeds expectations. You will contribute to the success of the Resort supporting the departments who ensure the cleanliness and quality of all the resort rental units. By supporting our company's Noble Purpose, your top priority will be to "care about our guests, and the impact you make on their lives."

This position is responsible for the overall working order of all the resort rental units within contractual guidelines as defined by the Director of Property Management. This position reports to the General Maintenance Manager.

-When interacting with each guest, leave them with a "WOW" story to tell about their experience
-Share customer impact stories with your team in meetings and with management.
-Maintain all rental units in proper working order as defined by the Property Management Division.
-Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
-Record type and cost of maintenance or repair work
-Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment where applicable.
-Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
-Assist in gathering quotes from 3rd party vendors for renovations or repairs.
-Estimate repair costs.
-Perform repairs to rental property as needed during occupancy of units
-Scheduling with tenants to gain access for repair work as needed.
-Respond to emergency calls when directed by employer or office staff.
-Prioritize work to complete assignments in a timely manner.
-Complete daily work record forms and job assignment sheets
-Complete other related paperwork as directed
-Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
-Conduct minor repairs as needed such as the replacement of items where no certification is required.
-Performing preventative maintenance to reduce the risk of future problems
-Work with other service providers for items not covered under our contractual agreements
-Ensure the integrity of every rental unit, addressing issues in a timely manner.
-Assist in the management of the check-in and checkout communication process with the front desk through effective management analysis and keeping them well informed of issues that impact guest stay.
-Communicate existing and potential issues with your supervisors and Property Management Team
-Oversee special projects as requested and/or needed by the Property Management Division.
-Review items not covered under the maintenance program and bill for work that is done if 3rd party vendor not required.
-Performs minor electrical maintenance to include but not be limited to replacement or repair of fixtures (e.g. wall switches and outlets, incandescent and fluorescent bulbs and tubes, ballast, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power and specialty tools.
-Performs minor plumbing maintenance (e.g. replacement or repair of leaks in drains and faucets, unclogging of drains, etc.) to provide operable and efficient plumbing capabilities.
-Assists in performing scheduled and "as needed" inspection and preventive maintenance on tools and equipment to maintain operability of the tools and equipment.
-Attend work unit staff meetings to obtain and disseminate information and participate in discussions on appropriate resolutions to problems.
-Replaces / Update or Repair (e.g. smoke alarms, cabinets, shelves, tile, light fixtures, filter systems, etc.) to provide a safe, comfortable environment

Requirements:
- Must have two years historical work experience in a maintenance related field. Resort environment or private home/villa repairs a plus.
- Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
-Must have some general IT knowledge.
-Communicate orally with team members, co-workers, employees, contractors and vendors to obtain and provide useful information.
-Work in various adverse conditions such as tight or enclosed spaces, heights, and temperature extremes, indoors or outdoors to complete work assignments.
-Learn quickly and retain knowledge in order to acquire additional skills and maintain technical competencies.

Loyalty Ambassador

Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
Create memorable experiences for our Select Guests during their stay.
Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
Arrange Select Guest and special occasion amenities via In-Room Dining.
Conduct Loyalty Program training with other Front Office and hotel associates.
Conduct monthly Loyalty meetings with relevant hotel associates.
Promote the Select Guest program to guests that are current not members.
Maintain Select Guest product inventories.
Conduct guestroom inspections prior to Select Guest arrival.
Will assist in Front Office operations as needed.
Perform any other duties assigned by the Front Office Management.
Be pleasant, smile and greet all guests, using surnames when obtained.
Be actively engaged with our guests and deliver memorable guest experiences.
Create unique, personalized WOW moments at every opportunity.

Restaurant Supervisor

Maintaining a consistently smooth running operation.
Supervisor and coordinate assigned shift
Monitor and critique food quality and service levels.
Assist with hiring, and training of all staff and overall supervision of the department
Scheduling of staff according to occupancy levels.
Monitoring and daily tracking of payroll and revenue.
Assist with coaching and counseling staff.
Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, side-stations and tray stands.
Assist with monitoring of all current inventories (liquor, beer, wine, food, etc.) and the ordering of new product; establish and maintain par levels
Communicating with the manager on upcoming events, and promotions.
Assist in end of the month inventories.
Attending department head, conference review, food and beverage and pre-con meetings as required.
Responsible for timely performance evaluations of staff.
Maintaining profitability of restaurant and Room Service through forecasting and staffing.
Providing a pleasant and efficient atmosphere for staff and guests.
Handle guest comments and complaints, ensure guest satisfaction and communicate with guests and receive feedback

Assistant Restaurant Manager

Supervision of all outlets during operation
Assist in overall supervision of the department as outlined in manager's job description.
Check staff punctuality and document call off and tardiness.
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies, utilize birchstreet
Ensure that pre-shift meeting conducted with service staff on a daily basis for all shifts
Train and ensure that service personnel follow designated service scenarios
Train, coach and counsel and effectively communicate with all Outlets staff
Assist in Outlets as necessary
To monitor and critique the quality and consistency of the food product.
Bring innovation and creative ideas and be able to plan ahead
Maintain cleanliness and health code standards
Handle guest comments and complaints and ensure guest satisfaction.
Completed required MOS audits
Stay on the floor during peak hours, communicate with guests and receive feedback. Monitor associate performance and assist as needed as well as guests experience.
Examine food preparation and beverage presentation to ensure quality standards are met.
Mini-Bar procedures.
Maintain condition of Café & Black Gold Bar
Administrative responsibilities: such as payroll, scheduling, ordering, daily recaps, etc.
Monitor food waste.
Assist in completing inventory process and ordering necessary items
Monitor labor and payroll costs.
Check bar controls, shot glass use, red lining, bottles totally empty.
Must be familiar with and adhere to all liquor liability laws:
Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, Mini Bar & Gift Shop). Proper scheduling according to business demands, etc.
Assist manager in:
Scheduling
Forecast weekly
Forecast monthly
Completing weekly payroll
Participate in interviewing new employees.
Prepare maintenance requests and follow-up.
Complete other assigned duties.
Cost control
Monitor food and liquor requisitions

Assistant Front Office Manager

Ensure that Four Diamond standards and a consistent level of guest satisfaction are met.
Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed).
To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed.
Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standard.
To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions.
Control Parking Procedures and postings to guest accounts ensuring parking revenue.
To appropriately protect confidential guest information and guest room key access according to Front Office SOP’s.
Possess a thorough familiarity with the Select Guest and Global Hotel Alliance programs. Provide required Select Guest and Global Hotel Alliance training to staff.
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest.
Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests.
Continued training done with all associates.
Participate in issue prevention meetings and respond to alerts in Opera according to direction of management.
Communicate all hotel, guest and group information to associates on a daily basis.
Become familiar with all hotel operating systems and programs.
Assist with weekly supply inventory and order front office supplies and uniforms.
Assist with rate discrepancy report.
Assist with balance reports and credit check reports daily.
Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities.
Assist with the creation of schedules and monitor staffing levels according to business cycles.
Train Front Office line associates.
Effectively coach and counsel associates as needed and complete performance evaluations.
Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly).
Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance.
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences.
Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles.
Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Banquet Set Up

Our jobs aren’t just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Event Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Night Auditor

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Event Specialist

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

In House Vacation Sales Concierge

Are you an outgoing personality that enjoys face to face
interactions with active vacation travelers? Do you have a genuine passion for
travel and vacations and can see yourself easily getting our future vacationers
excited about their stay at one of our exclusive resort destinations? Marriott
Vacations Worldwide is a world premier organization for Vacation Ownership with
resorts at destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.

Ready to take the next step in your career? Apply here:

https://careers.marriottvacationsworldwide.com/en-US/search?keywords=&location=Hilton%20Head%20Island,SC,USA&placeid=ChIJrRnTjtx5_IgRPSii63qm5Sw&facetcategory=sales%20%26%20marketing

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an In House Vacation Sales Concierge (Marketing), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled:

Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

As an In House Vacation Sales Concierge, a typical day will include:

Schedules sales presentations and manages customer expectations.

Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.

Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:

Welcome and greet guests; anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become an In House Vacation Sales Concierge:

Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

Available to work various shifts, holidays, and weekends.

Concierge, and/or sales experience preferred.

Position may require background and drug screening, in accordance with state and local requirements.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.