Member Experience Manager

Job Title: Member Experience Manager
Reports to: Director of Marketing & Member Services
Workweek: Tuesday through Saturday and some evenings as scheduled
Schedule

Wexford is seeking an experienced hospitality professional to serve as Member Experience Manager, a highly visible, hands-on role focused on creating a welcoming, connected, and personalized experience for our members and guests.
Reporting to the Director of Marketing & Member Services, the Member Experience Manager will oversee new Member onboarding and engagement, WexConnect, Wexford Wellness, Member programming, guest speakers, and Realtor engagement while serving as an important day-to-day resource for Members. The position also supports Member communications, social media, website updates, event photography, and departmental projects.

This role is ideal for someone who combines the warmth and service orientation of an exceptional hospitality professional with the organization, initiative, and judgment of an experienced manager. The successful candidate will be comfortable both building relationships with Members and independently moving programs and projects from idea through execution.

This is a full-time, on-site position at Wexford on Hilton Head Island.
The position requires flexibility to work occasional evenings, weekends, and holidays based on Member programming and Club activities.

Compensation & Benefits
Compensation dependent on experience.
Wexford offers a competitive benefits package and the opportunity to grow professionally within a highly regarded private residential club environment.

Education and Experience Requirements:
Associate’s degree in Business Administration, Resort Management or Hospitality Management or related field and three (3) years hospitality experience is considered a plus.
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

About Wexford
Wexford is a private residential club community on Hilton Head Island committed to providing an exceptional owner experience through its extensive array of amenities, industry-leading staff, and concierge-style service.

The Opportunity
Wexford is seeking an experienced hospitality professional to serve as Member Experience Manager, a highly visible, hands-on role focused on creating a welcoming, connected, and personalized experience for our members and guests.

Reporting to the Director of Marketing & Member Services, the Member Experience Manager will oversee new Member onboarding and engagement, WexConnect, Wexford Wellness, Member programming, guest speakers, and Realtor engagement while serving as an important day-to-day resource for Members. The position also supports Member communications, social media, website updates, event photography, and departmental projects.

This role is ideal for someone who combines the warmth and service orientation of an exceptional hospitality professional with the organization, initiative, and judgment of an experienced manager. The successful candidate will be comfortable both building relationships with Members and independently moving programs and projects from idea through execution.

Job Knowledge, Skills, and Abilities Required:
We are looking for someone who combines the polish and warmth of an exceptional hospitality professional with the organization, initiative, and follow-through of an experienced manager.

The ideal candidate will have:
Five or more years of progressively responsible experience in private clubs, luxury hospitality, resorts, Member or guest relations, concierge services, events, or a related field.
Private club or luxury resort/hospitality experience strongly preferred.
Bachelor's degree in Hospitality Management, Business, Communications, Marketing, Recreation, or a related field preferred.
Exceptional interpersonal and relationship-building skills.
A polished, professional presence and genuine enthusiasm for working directly with Members.
Demonstrated ability to independently manage programs and projects from planning through execution.
Excellent organization, attention to detail, and follow-through.
Strong written and verbal communication skills.
The ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
Sound judgment and discretion when working with Members and confidential information.
Strong problem-solving skills and the ability to anticipate needs.
Proficiency with Microsoft Office.
Experience with Clubessential, Jonas, or similar club management platforms preferred.
Familiarity with Canva, social media, email marketing, website content management, photography, or digital content creation is beneficial.
Knowledge of Hilton Head Island and the greater Lowcountry community is a plus.

Essential Job Function
Serves as a welcoming and knowledgeable Clubhouse concierge, greeting Members and guests, answering the general Clubhouse telephone, responding to Member requests, and coordinating follow-through as needed.
Manages the new Member onboarding and orientation experience, including Member records, orientations, photographs, welcome materials, internal introductions, and ongoing follow-up.
Coordinates the WexConnect Ambassador Program and new Member engagement opportunities.
Develops strong relationships with Members and helps connect them with Wexford amenities, programs, services, and other Members.
Plans, coordinates, and manages Wexford Wellness, guest speakers, educational programs, and other Member Experience initiatives.
Researches and recommends new programs, partnerships, and experiences based on Member interests and Club priorities.
Supports Wexford's Realtor engagement and education efforts, including Realtor relationships, tours, events, prospective Member experiences, resources, and records.
Supports the Director of Marketing & Member Services with website updates, social media, routine eBlasts, digital displays, and other Member communications.
Captures routine photography and content at Club programs and events and assists in maintaining Wexford's digital media library.
Attends select Member programs and Club events as a visible Member Services representative and assists with Member-facing needs.
Maintains accurate Member information, program records, departmental procedures, participation information, and other Member Services documentation.
Collaborates with all departments to coordinate Member programs, resolve Member needs, and support a consistent Club experience.
Independently manages assigned projects and provides research, coordination, and operational support to the Director of Marketing & Member Services.
Identifies opportunities to improve the Member experience and proactively recommends solutions and next steps.
Performs other related Member Services duties and special projects as assigned.
This position does not have any supervisory responsibility.
This position does have access to confidential information, including property owner files, email communications, annual budgets, and reports.

Physical Demands:
Must be able to sit for a prolonged period of time.
Must be able to lift and carry 25 lbs.
Must be able to stoop or kneel to access files.
Must be able to speak, write and read using fluent English.
Must be able to see the computer screen, paperwork, etc.

Accounts Receivable/Accounts Payable Administrator

Pay: $19.00–$24.00 per hour
Job Type: Part-time or Full-time
Work Location: In person

Position Overview: A professional property management company is seeking a detail-oriented and organized Accounts Receivable/Accounts Payable Administrator to assist with daily accounting and administrative functions. The ideal candidate will have strong organizational skills, excellent attention to detail, and the ability to communicate account information accurately and professionally.

Responsibilities:
Process daily deposits and account transactions
Prepare and process monthly, quarterly, and annual billing
Maintain and review owner accounts and ledgers
Communicate with owners regarding account balances, payments, and ledger activity
Correspond with collection agencies and attorney offices regarding delinquent accounts
Enter and process invoices
Process checks and other accounting-related payments
Maintain accurate and organized financial records
Assist with general accounting and administrative duties as needed

Qualifications & Requirements:
Must be 18 years of age or older
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to communicate account information clearly and professionally
Ability to handle confidential financial information with discretion
Ability to work independently and effectively in a professional office environment
Strong written and verbal communication skills
Previous accounting or property management experience preferred
QuickBooks experience preferred

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education: High school diploma or equivalent preferred
Experience: QuickBooks: 2 years preferred

Stormwater Inspector

What You Wil Do
- Performs and documents inspections of construction sites for storm water runoff/erosion and sediment controls;
- Responds to and investigates reports of illicit discharges into the MS4;
- Acts in response to spills and leaks into the MS4 and prepares detailed reports of containment activities;
- Performs inspections of storm water outfalls and MS4 owned or maintained control structures;
- Performs annual and storm event-based inspections of FEMA critical CRS channels;
- Performs inspections to support the MS4 Pollution Prevention/Good Housekeeping program;
- Maintains a database of inspections and prepares reports;
- Collects inventory data on storm drainage infrastructure;
- Provides input data into Asset Management software

Qualifications
- High School diploma or equivalent and five (5) years of related experience with some experience in storm drainage construction and inspection; or an equivalent combination of education and experience.
- Valid Driver’s License
- Certified Erosion Prevention and Sediment Control Inspector (CEPSCI) within one year of employment
- Certified Post-Construction BMP Inspector (or obtain within 6 months); and
- May require varied work schedule.

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $63,000-75,600 DOQ

Training & Development Manager

Join Our Team as a Training & Development Manager
The Town of Hilton Head Island is seeking a Training & Development Manager to lead employee learning, leadership development, performance management, employee engagement, and organizational development initiatives across the Town.

Our employees provide the services that make Hilton Head Island an exceptional place to live, work, and visit. This position offers a unique opportunity to help them grow, strengthen our leaders, and build programs that support a high-performing and engaged workforce.

If you are passionate about developing people, creating meaningful learning experiences, coaching leaders, and helping organizations perform at their best, we'd love to hear from you.

What You Will Do
As the Training & Development Manager, you will help shape the employee experience and strengthen our organization by:
- Developing and leading comprehensive Townwide training, workforce development, and organizational development programs;
- Designing and personally delivering engaging training programs, workshops, and leadership development opportunities for employees at all levels of the organization;
- Assessing employee and organizational development needs and creating practical learning solutions that support Town priorities;
- Leading supervisory and leadership development programs that strengthen the skills and effectiveness of current and emerging leaders;
- Administering the Townwide performance management program and providing guidance and coaching to supervisors and managers regarding employee performance and development;
- Coordinating employee engagement and recognition initiatives that strengthen workplace culture and employee connection;
- Providing initial employee relations consultation, coaching, and guidance to employees and supervisors; and
- Using feedback, performance measures, and workforce data to evaluate programs, identify trends, and continuously improve employee development initiatives.

Qualifications
- Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Public Administration, or a closely related field
- Five (5) years of progressively responsible experience in training and development, organizational development, human resources, or a related field; or an equivalent combination of education and experience
- Experience designing and personally delivering employee, supervisory, or leadership development programs
- Strong facilitation, coaching, communication, and relationship-building abilities

What We Offer
- The opportunity to build and shape employee and leadership development programs across the organization
- A collaborative work environment where you can see the direct impact of your work
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
Develop People and Leaders
- Create learning experiences and development programs that help employees and leaders grow and succeed.
Shape the Employee Experience
- Help strengthen performance, engagement, workplace culture, and organizational effectiveness across the Town.
Bring Your Ideas to Life
- Help us expand and strengthen our approach to training, leadership development, employee engagement, and organizational development.
Work Where Others Vacation
- Enjoy an exceptional quality of life while serving one of the nation's premier coastal communities.

Join us in developing the people who make Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $84,400-$101,300 DOQ

Beach Programs Manager

Join Our Team as a Beach Programs Manager
The Town of Hilton Head Island is seeking a Beach Programs Manager to oversee and advance the Town’s comprehensive beach programs, ensuring a safe, welcoming, environmentally responsible, and best-in-class experience for residents and visitors alike.

Hilton Head Island's world-renowned beaches are one of the primary reasons millions of people visit our Island each year, making this a unique opportunity to shape the experience at one of the community's most treasured assets.

If you are passionate about public service, environmental stewardship, customer experience, and leading innovative programs that make a lasting impact, we'd love to hear from you.

What You Will Do

As the Beach Programs Manager, you will shape the future of Hilton Head Island's beach experience by:
Defines and communicates a “best-in-class” Hilton Head Island beach experience balancing hospitality, education, accessibility, and public safety by ensuring cohesive messaging, branding, signage, and public communication across all beach initiatives;
Establishes and maintains effective partnerships with Town departments, contracted service providers, governmental agencies, environmental organizations, and volunteer groups by defining roles and responsibilities, serving as liaison, and leading pre- and post-season coordination meetings;
Manages beach environmental stewardship programs including clean ups, recycling initiatives, Beach Ambassadors, and public education and outreach related to dune preservation, sea turtle protection, and environmental ordinances;
Manages and evaluates the Lifeguard Services contract, coordinates beach safety operations with partner agencies; and evaluates emerging safety technologies such as drones and remote rescue devices;
Oversees communication of hazardous conditions including the flag system, weather conditions, rip currents, and wildlife alerts; and
Evaluates beach accessibility, manages accessibility assets, coordinates equipment distribution with Shore Beach Service and Facilities Management and ensures programs support beach access for all users.

Qualifications

Bachelor's Degree in Public Administration, Environmental Science, Business Administration, or a closely related field
Five (5) years of progressively responsible related experience; or an equivalent combination of education and experience
Experience leading complex programs, projects, contracts, or public initiatives
Strong project management, communication, and relationship-building skills
Valid Driver's License

What We Offer

The opportunity to lead programs that shape one of America's premier beach destinations
A collaborative and innovative work environment where your ideas can make a lasting impact
A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and generous matching 401(k) plan
Relocation assistance is available

Why Work with Us?

Lead One of the Island's Signature Programs
Play a key leadership role in leading programs that shape one of America's premier beach destinations
Make a Meaningful Impact
Your work will influence the experience of millions of residents and visitors while protecting the Island's coastal environment for future generations.
Drive Innovation
Lead initiatives in beach safety, accessibility, environmental stewardship, customer experience, technology, and public engagement.
Work Where Others Vacation
Enjoy an exceptional quality of life while serving one of the nation's premier coastal communities.
Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position will remain open until filled.

Salary Range: $83,000 - $128,600; pay range DOQ

Senior GIS Analyst

What You Will Do
- Provides GIS development and analysis support to all Town departments;
- Evaluates, determines, and produces advanced GIS services and products;
- Provides advanced configuration, implementation and system administration services for the Town’s enterprise work management, asset management, and community systems;
- Installs, manages, upgrades, and maintains applicable software in support of enterprise systems;
- Creates, manages, optimizes, and publishes ArcGIS Server REST services for applications, maps, geocoding, geometry, and geoprocessing;
- Enables Town staff to solve problems and make informed decisions through the use of GIS;
- Develops internal and external web GIS products;
- Provides training to individual users in GIS applications, interfaces, and techniques, and develops manuals and other instructional materials;
- Performs advanced spatial and database analyses, and writes reports on data from multiple Town databases;

Qualifications
- Bachelor’s degree and four (4) years of related experience; or an equivalent combination of education and experience.
- GISP preferred

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $76,600-$91,900 DOQ

Community Code Enforcement Officer

What You Will Do
- Receive and respond to citizen complaints regarding violations of Town zoning, Land Management Ordinances and related municipal codes and ordinances
- Inspect and patrol the Town of Hilton Head Island’s beaches, parks, and properties to ensure compliance with Town Municipal Code and Land Management ordinance
- Conduct field investigations; inspect properties for violations; attempt to resolve violation; issue and post warning notices, notices of violation, corrective notices, orders to comply, and related documentation for code violations
- Investigate all violations and determine a remediation process by properly interpreting and applying the Municipal Code
- Assist Town Prosecutor in preparing cases for prosecution in Magistrate court

Qualifications
- High School diploma or equivalent; and three (3) years of related experience; or an equivalent combination of education and experience
- Valid Driver’s license

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Play a crucial role in ensuring the safe and efficient operation of our community’s facilities
- Collaborative Environment: Join a dedicated team committed to excellence in public service
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Contribute to the care and management of the Town’s resources for the benefit of our residents and visitors

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $60,000-$72,000 DOQ

Senior Project Manager

What You Will Do
- Manages the planning, design, permitting, and construction of Town CIP projects;
- Prepares requests for proposals and qualifications, scopes of work, and cost estimates and presents projects to various entities;
- Prepares invitations for bid and requests for proposals and qualifications, scopes of work, and cost estimates;
- Manages on-call contracts for professional and maintenance/construction services;
- Provides coordination with utility companies on Town projects and utility projects;
- Assists in the acquisition of land, easements, and rights of way;
- Coordinates with other government agencies to facilitate resolutions regarding citizen inquiries, design decisions, project scheduling, and prioritization;
- Assists Code Enforcement personnel by providing technical expertise or regulatory interpretations;

Qualifications
- Bachelor’s degree in construction management, civil engineering, architecture, planning or closely related fields
- Eight (8) years of progressively responsible experience in the area of project management, construction management, engineering and/or architectural design, contract management, or an equivalent combination of education and experience.
- Valid driver's license

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $93,100-$111,700 DOQ

Water Quality Supervisor

Hilton Head PSD has an opening for a Water Quality Supervisor to perform laboratory and field monitoring/analyses for drinking water and wastewater quality assurance and regulatory compliance. 4 yrs. experience in laboratory management, S.C. wastewater and/or drinking water operator licensure, associate degree or higher, preferred. Email resume to [email protected]; mail to Hilton Head Public Service District, P.O. Box 21264, Hilton Head Island, SC 29925; or FAX (843) 681-5052.

All applicants must complete a PSD job application at www.hhpsd.com.

Vacation Rental Home & Villa Inspector

You will serve on a team whose job is to help the guests of Palmetto Dunes Oceanfront Resort enjoy a memorable stay at the Resort in a home or villa that is clean, safe, and exceeds expectations. You will contribute to the success of the Resort helping to ensure the cleanliness and quality of all the resort rental units. By supporting our company's Noble Purpose, your top priority will be to "care about our guests, and the impact you make on their lives."

Essential Job Functions:
- You will help live out our company's Noble Purpose by ensuring that the cleanliness of the resorts home and villas exceed expectations.
- When interacting with each guest, leave them with a "WOW" story to tell about their experience.
- Share customer impact stories with your team in meetings and with management.
- Conduct regular inspections prior to guest and owner arrivals to ensure units are clean and ready, touch-up where needed.
- Check units WiFi and TV's are properly functioning.
- Conduct departure and vacant inspections.
- Report all safety issues and secure all locations for safety.
- Communicate unit status and/or issue with management.
- Perform light home maintenance (light bulbs, fix door hinges, etc)
- Ensure integrity of every rental unit, addressing issues in a timely manner.
- Assist with guest needs (WiFi/TV Issues, delivering requested items to unit)
- Oversee special projects as requested and/or needed by the Director of Property Management, Housekeeping Manager or General Maintenance Manager.
- Assist in the facilitation of the check-in and checkout communication process with the front desk.
- Help maintain up-to-date on an annual basis the evaluations of the rental units.
- Oversee special projects as requested and/or needed by the General Maintenance Manager.
- Meet outside contractors / vendors as needed.
- Must be able to multitask and handle a variety of projects as directed.
- Use of personal vehicle is mandatory.

Requirements
- Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
- Learn quickly and retain knowledge in order to acquire skills and maintain technical competencies.
- Must have residential WiFi and TV knowledge of different providers
- Must be able to communicate orally with team members, co-workers, employees , contractors and guests in order to obtain and provide useful information.
- Must be able to be on your feet and climb stairs though out the day.
- Must have demonstrated knowledge of housekeeping and guest service.

EDUCATION/LICENSURE/CERTIFICATIONS
- Some general maintenance experience preferred.

WORK ENVIRONMENT
- Generally pleasant environment, continuing interruptions, and some stress in working to meet deadlines. Most work will be done outdoors requiring extended periods of walking and/or climbing stairs at times.