Development and Donor Services Associate

JOB TITLE: DEVELOPMENT AND DONOR SERVICES ASSOCIATE

Reports to: VP for Development and Donor Services Status: Non-exempt, full-time

POSITION OVERVIEW

The Development and Donor Services Associate is responsible for providing exceptional customer service and donor stewardship for new and existing Community Foundation donors. This position works closely with the Vice President for Development and Donor Services to implement strategies to increase CFL's assets. The position focuses on building relationships with an assigned portfolio of current fund holders, cultivating relationships with prospective donors, and outreach to professional advisors and other key constituent groups to grow the Foundation’s assets and strengthen long-term relationships. This position also provides support for the Community Foundation's overall development efforts to build charitable assets, including assisting in development outreach efforts with residents, organizations, community groups and professional advisors. This staff position serves as the main liaison and primary point of contact for a portfolio of donors and provides comprehensive donor relationship management.

HOW TO APPLY

Email resume and cover letter to [email protected]. No calls please.

POSITION REQUIREMENTS, PAY & BENEFITS

Job Type: Full-time

Reports to: VP for Development and Donor Services

Education: Bachelor's degree required

Pay: $65,000.00 - $80,000.00 salary per year

Benefits: 403(b) matching; Dental insurance; Health insurance; Dental & Vision insurance; Flexible Spending Account; Life insurance; Paid Time Off.

Location/Schedule: Monday to Friday, 8:00 am-5:00 pm. This position is in-person at CFL's office located on Hilton Head Island. No remote work is offered. Strong preference is given to applicants that currently live in the area and have reliable transportation.

KEY RESPONSIBILITIES

Donor and Prospect Development

- Collaborate with the VP for Development and Donor Services to develop and implement strategies for identifying, cultivating, and soliciting current and prospective donors for the establishment of new gifts, funds, and planned gifts.
- Manage a portfolio of assigned funds, donors, and prospects, focusing on deepening relationships that lead to new gifts, funds, and expanded partnerships.
- Identify and implement outreach efforts with local private foundations to develop partnerships, collaboration opportunities, and potential fund relationships.
- Conduct prospect research and maintain donor intelligence to inform cultivation strategies and strengthen development efforts.
- Support donor and prospect cultivation efforts by tracking relationship progress through a moves management process, maintaining pipeline data and generating reports that help to inform strategic priorities and overall development efforts.

Donor Stewardship and Engagement

- Work with VP for Development and Donor Services to implement the stewardship, engagement, and data management of the Foundation’s Legacy Society, through targeted outreach, in-person meetings, and personalized communications/updates on the Foundation’s work.
- Design and implement data-driven approaches to strengthen donor engagement, improve retention, and enhance outreach to diverse audiences and private foundations.
- Work with VP for Development and Donor Services to establish and implement benchmarks, processes, and reporting tools to evaluate/measure the success of donor outreach and stewardship efforts, and to inform ways to improve donor experiences and expectations.
- Assist in planning, implementing, and coordinating donor engagement events, educational programs, and other initiatives with key constituents that build strong community foundation relationships.
- Work with VP for Development and Donor Services, and Director of Marketing and Communications to coordinate CFL's annual campaign and other special fundraising initiatives as needed.

Professional Advisor Outreach

- Build and maintain relationships with professional advisors to serve as a trusted charitable planning resource for them and their clients.
- Collaborate with the VP for Development and Donor Services and the Director of Marketing and Communications to develop strategies, tools, and materials that engage and support professional advisors.
- Identify, educate, and secure new partnership relationships with potential investment firms through the Investment Partners Program.
- Educate professional advisors on the benefits of partnering with CFL through the Investment Partners Program; and inspire client referrals for the establishment of charitable funds.

Cross-Functional Collaboration and Community Engagement

- Represent CFL at community events, speaking engagements, and professional gatherings.
- Participate in internal meetings and cross-functional committees as needed.

QUALIFICATIONS AND SKILLS

- Bachelor’s degree required.
- Minimum of 5–7 years of experience with increasing responsibility, in development, donor stewardship and cultivation, gift planning, financial services, or a related field.
- A self-starter with proven ability to build relationships, gain trust, and engage comfortably with a broad spectrum of donors, professional advisors, nonprofit partners, volunteer committees, and community leaders.
- Knowledge of planned giving, major gift solicitation, and donor engagement strategies preferred.
- Excellent interpersonal, customer service, and written and verbal communication skills, including the ability to present to individuals and large groups.
- Exceptional organizational skills and proven ability to manage multiple projects and tasks simultaneously, set priorities, and meet deadlines in a fast-paced environment.
- Strong critical thinking, problem-solving, and analytical skills, with a creative and adaptable approach.
- Ability to listen and find connections between donor needs/interests and giving strategies.
- Strong technology skills, with proficiency in donor database platforms, spreadsheets, and other software tools; ability to analyze and report on data effectively.
- High integrity, sound judgment, and a professional, approachable demeanor.
- Self-motivated, resourceful, and able to work independently and collaboratively as part of a team.
- Demonstrated appreciation for philanthropy and the role of community foundations in strengthening communities.
- Commitment to ongoing training and professional development to maintain and improve current skills and knowledge.

Grounds Technician

What You Will Do

- Conducts daily quality inspections of parks, pathways, sidewalks, roadways, facilities buildings, and parking lots to prevent, remove or report hazardous conditions
- Ensures designated trash and recycle receptacles are being regularly emptied by contractors
- Assists contractors by emptying overflowing cans from excessive use as needed
- Assists contractors by collecting and properly disposing of loose litter and debris around parks, corridor medians, roadside shoulders and along pathways
- Maintains dog stations by regularly filling doggie bags and removing waste from bins
- Reports major litter spills to management to contact contractors for assistance as needed
- Informs contractors about landscaping issues throughout parks, roads and pathways
- Trims and removes landscape debris from pathways, roadsides and around facilities
- Responsible for minor maintenance of roadway and pathway signs
- Responsible for minor repairs, replacement and/or painting fences
- Assists in setup and breakdown of chairs, tables, tents, fencing and barriers for Town Events
- Assists with facilitating vehicular and/or pedestrian traffic for Town Events

Qualifications
- High School diploma or equivalent and one (1) year of related experience in grounds maintenance
- Facilities and/or landscape maintenance experience preferred
- Valid Driver’s License
- May require varied work schedule

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Horticulturist

Position Title: Horticulturist
Classification: Exempt, Onsite, Full-Time
Annual Salary: $45,000–$50,000, plus paid vacation, health insurance, 401(k)
Reporting To: Deputy Director
About the Coastal Discovery Museum
Founded in 1985, the Coastal Discovery Museum’s mission is to inspire people to care for the Lowcountry—its environment, history, and culture. We encourage visitors to take action as environmental stewards, preserve historical resources, and engage in the arts.
Located on 70 acres of protected land, the museum features historic buildings, nature trails, marsh front docks, gardens, fields, and a horse stable. We host 6–8 exhibitions annually in the Discovery House, an Art Market with 90 regional artists, and over 30 weekly programs, including a year-round farmers market. New collections and exhibition spaces are in development to meet modern museum standards and support AAM accreditation. Since opening at Honey Horn in 2007, the museum has welcomed more than 1.52 million visitors.
Position Overview
The Horticulturist is responsible for planning, coordinating, and assisting in the development, management, and daily care of the museum’s gardens, dragonfly pond, and grounds. This role requires strong horticultural knowledge, hands-on skills, and experience with tropical and subtropical plants.
Key Responsibilities
Horticulture, Butterfly Enclosure & Design
•Plan and implement garden design and maintenance strategies.
•Oversee daily care of gardens, ponds, and grounds.
•Monitor plant health; address pests, diseases, and environmental issues.
•Maintain records of plant care, watering, fertilization, and growth.
•Provide butterfly husbandry, including daily care, enclosure cleaning, plant watering, cage maintenance, and stocking food and water.
•Keep accurate butterfly care and maintenance records.
•Communicate needs of the butterfly habitat to the Deputy Director.
•Collaborate with staff to develop horticulture-related educational programs.
•Ensure gardens are visually appealing and environmentally sustainable.
•Perform hands-on tasks: soil preparation, planting, mulching, watering, weeding, fertilizing, pruning, propagating, potting, raking, sweeping, blowing.
•Monitor for pests and diseases; apply treatments per IPM protocols and maintain records.
•Manage town IPM protocols.
•Safely use hand and power tools.
Grant Writing & Fundraising
•Identify and apply for garden-related grants.
•Work with donors and foundations to secure funding for grounds and gardens.
•Support the annual fundraiser Cocktails and Camellias.
Supervisory
•Prioritize horticultural tasks; develop and coordinate schedules with the Director of Education and Deputy Director.
•Lead, train, and supervise interns and volunteers.
•Participate in group and cross-departmental projects.
Skills
•Strong organizational, communication, and writing skills.
•Proficient with databases and technology.
•Positive, professional demeanor.
•Comfortable engaging with the public and representing the museum.
Physical Requirements
•Strength, dexterity, and coordination to bend, squat, kneel, stand, and walk long distances for extended periods.
•Comfortable working outdoors in all seasonal conditions.
•Ability to repeatedly push, pull, and lift up to 50 lbs.

Qualifications
•Passion for growing, exhibiting, and promoting native plants.
•Enthusiasm for horticulture, garden design, and public engagement.
•Demonstrated understanding of horticultural practices: soil preparation, planting, mulching, watering, weeding, fertilizing, pruning.
•Ability to create engaging horticultural displays.
•Skill in identifying tropical and subtropical plants by common and botanical names.
•Ability to identify and prioritize tasks; organize and supervise volunteers.
•Knowledge of pest and disease management per IPM protocols.
•Willingness to interact with the public and answer questions.
•Ability to collaborate effectively with staff across departments.
•Proficient in safe use of horticultural tools and equipment.
•Compliance with all museum policies, safety protocols, and relevant laws.
•Awareness of visitor and staff safety; report incidents and injuries promptly.
Education & Experience
•Associate’s degree in Horticulture, Botany, Plant Science, or related field; bachelor’s degree preferred.
•Minimum two years’ professional experience with tropical plants or greenhouse operations; public garden experience preferred.
•Valid driver’s license.
•Equivalent combinations of education and experience considered.
To Apply
Submit cover letter, resume, and three references to [email protected] with “Horticulturist” in the subject line. Applications reviewed on a rolling basis until the position is filled. Expected start date: September 2025.
We look forward to welcoming a motivated team member who shares our passion for the Lowcountry and our mission to inspire and educate.

Sound Technician - Theater

The Sound Technician position serves as sound support for: one play, four musicals, and seven to ten live events annually. The ideal candidate will have interests in designing and engineering live musical theatre, but it is an excellent entry level opportunity for interested audio/visual enthusiasts. This position works closely with the Sound Designer/Engineer to make sure technical requirements are met and a professional sound quality is maintained. It is essential that the individual demonstrates organizational, technical and communication skills.

‍Reports To: Sound Designer/Engineer

Employment Classification: Full Time Non-Exempt, Overtime Eligible

‍

What We Offer

· $16.32- $17/hour

· Year round

· Health, dental and vision insurance

· Benefits after 90 days, 70/30 Arts Center/Employee

· 401Kretirement plan after 6 months

· Paid vacation and sick leave

· Benefits increase along with tenure

‍

Responsibilities:

· Assist the Sound Designer/Engineer in the install and operation of all A/V equipment for live performance events and orchestra pits

· Wireless mic maintenance at each performance and monitoring during performances

· Create paperwork breakdowns for actor tracking during shows and headshot catalogue

· Track consumable supplies and request replacements as needed

· Help other production departments especially lighting and deck crew during load ins

· Participate in all Arts Center functions including Spring Benefit, Theater Series/Events, rentals, and outdoor festivals as needed

· Other duties as assigned

‍

Required Qualifications:‍

· Training, education, or experience in live audio engineering‍‍

· Written and verbal communication skills‍

· Interpersonal skills & organization

Ideal Qualifications:

· Sound Design

· Yamaha digital console experience and Dante basics

· Wireless mic system experience

· Q Lab knowledge and experience/interest with video projection/production

‍

Qualities:

· Remains calm in stressful situations

· Ability to be a self-starter

· Works successfully alone as well as with a group

‍

EEO Statement
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By submitting your resume, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

‍

Organizational Profile

The Arts Center of Coastal Carolina is located on a barrier Island within 1 hour of Savannah, Georgia. We are a SPT – 7 Actors Equity associated producing theatre. We work with award-winning directors, designers, and actors to offer a season of musicals and plays, including both classics and contemporary Broadway Hits.

The Arts Center is passionately committed to producing high-quality, professional theater, which exceeds the expectations of the residents and visitors, many of whom are regular theater patrons in New York, Cleveland, Pittsburgh, and London.

The Arts Center has successfully produced award-winning theater for 29 years in an intimate 349-seat venue in a 45,000 sq. ft. building, situated on 4.2 acres of land centrally located on Hilton Head Island, SC. Within the facility is a full scene-shop, rehearsal hall, costume shop, dressing rooms, art gallery, and educational studio.

Stage Carpenter

Employment Classification: Full Time Non-Exempt, Overtime Eligible

What We Offer:
•$16 - $18/hour + OT
•Health, dental and vision insurance
•Benefits after 90 days, 70/30 Arts Center/Employee
•401K retirement plan after 6 months
•Paid vacation and sick leave
•Benefits increase along with tenure

Position Summary
The theatrical carpenter will read plans, follow directions, and execute scenery based on technical drawings. This position does use standard power tools: table saw, circular saw, impact drivers, pneumatics, and hand tools. Part of the carpenter’s duties are to assist the Master Carpenter in facilitating work. In addition, helping to keep the shop and stock spaces clean and organized is important. It is not uncommon to use/climb ladders during load in and in assembly. There are five main stage shows and several events annually.

Responsibilities:
•Construct, assemble and install scenery for Arts Center productions
•Work with the Master Carpenter on timely execution of projects
•Maintenance and upkeep of the scenic elements during show runs
•Complete shop upkeep and tool maintenance
•Participate in all Arts Center functions including Fundraisers, Theater Series/Events, Rentals, and Festivals as needed
•Additional duties as assigned

Required Qualifications:
Carpentry or strong interest in wood working craft
Valid driver’s license
Written and verbal communication skills

Ideal Qualifications:
Power and hand tool experience
Welding Experience, MIG
Knowledge of AutoCAD and or Vectorworks
Competency with MS Office

Housekeeping Coordinator

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Food and Beverage Sales Coordinator

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service. Develop, coordinate and implement social media initiatives as well as beverage promotional programs. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant. Coordinate selling of all food and beverage in hospitality suites through the Room Service Department. Perform general office duties to support Champions and Room Service (e.g., filing, sending emails, typing, faxing, and copying).

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Banquet Server/Bartender

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts – to get it right for our guests and our business each and every time.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Visitor Service Manager (VSM)

Overview
Position Title: Visitor Service Manager

Classification: Exempt, Onsite, Full-Time

Annual Salary: $50,000, paid vacation, health insurance, 401k

Reporting Structure: Reports to Deputy Director, supervises part-time staff

Position Summary

The Coastal Discovery Museum Visitor Service Manager (VSM) is responsible for delivering a successful experience from a visitor’s first engagement on our website or call center through their entire time onsite. Key to this success is ensuring high-quality customer service, a collaborative approach to working with other departments, and strong management skills across a department which includes paid part-time staff, volunteers, and contract staff.

The VSM is the first point of contact for many of the Coastal Discovery Museum visitors. The VSM will be responsible for scheduling the front desk team, answering the phone, processing reservations and managing online program sales. It is important that our mission — inspiring people to care for the Lowcountry and encouraging them to take action to preserve our environment, history and culture — is communicated in an engaging way.

The VSM oversees staff and acts as floor supervisor, trainer, scheduler, and key holder. The VSM works a flexible schedule, including weekends, evenings, and holidays, and is responsible for opening and closing the museum.

Key Responsibilities:

Supervising Visitor Services Staff:
Recruiting front desk volunteers and hiring, training, and scheduling and part-time visitor services associates.
Providing ongoing training in customer service, museum policies, safety procedures, and accessibility guidelines.
Overseeing daily operations of the front desk, including scheduling, administering breaks, and approving staff substitutions when necessary.
Addressing visitor feedback and concerns with professionalism and problem-solving skills.
Ensuring adequate staffing levels for peak periods and special events.
Managing cash inventory, tracking daily attendance numbers and store sales, and collecting and reporting other visitor data.

Enhancing the Visitor Experience:
Maintaining high standards of customer service and visitor satisfaction as demonstrated in survey results.
Developing and implementing policies and procedures related to visitor engagement, safety, and security, including opening and closing our property.
Collaborating with other departments (exhibits, education, marketing, events) to ensure a seamless and enriching visitor journey.
Directing calls to appropriate staff members and receiving packages and deliveries on behalf of the museum.
Ability to quickly learn and master the Clover point of sale (POS) system to ensure accurate and efficient transaction processing in day-to-day operations. Process purchases in our museum store and encourage visitors to become members.
Developing a conversational knowledge of our tours, programs, events and rental opportunities so that you can promote these with visitors and make in-person and online reservations.
Preparing mailings, track sales, answering questions and concerns about our Adopt-a-Nest and Adopt-a-Dolphin programs.
Assisting in keeping the museum store organized and stocked as requested by the store manager.
Administration and Reporting:
Tracking and analyzing visitor data, membership sales, and other key performance indicators.
Posting seasonal programs on Fareharbor, our online booking platform.
Updating and maintaining visitor services manuals and training materials.
Essential Skills and Qualifications:

Bachelor's degree is required.
Minimum 2 years of supervisory experience in customer service is required. Preference is given if this experience is at a museum or cultural attraction.
Demonstrated ability to manage, train, and motivate staff.
Exceptional interpersonal and communication skills (verbal and written).
Strong organizational, analytical, and problem-solving skills.
Proficiency in POS systems, scheduling software, and standard office applications (e.g., Microsoft Office Suite).
Ability to work a flexible schedule including weekends, evenings, and holidays.
Knowledge of museum operations and customer service best practices.
Familiarity with health and safety protocols and ADA accessibility guidelines.
Ability to work indoors and outdoors, use stairs and ladders, lift 30 pounds.

To Apply:
Please submit your cover letter, resume and three references to [email protected] with "VSM" in the subject line.
About Us:

The Coastal Discovery Museum inspires people to care for the Lowcountry’s environment, history, art and culture. Located on the Historic Honey Horn grounds, the museum offer year-round exhibits, programs, tours, events and Farmers Market. Since moving to our Honey Horn location in 2007, we've welcomed over 1.5 million visitors!

Revenue Services Specialist

What You Will Do
- Review new Business License/Accommodation Tax and Beach Preservation Fee applications and customer account changes
- Process business license applications in accordance with prescribed policies and procedures
- Obtain appropriate approvals for new accounts and account changes
- Process payments for business licenses, accommodations taxes, beach preservation fees, hospitality taxes, EMS, and other miscellaneous receipts
- Process the sale of beach passes in accordance with prescribed policies and procedures
- Prepare opening and closing register balancing reports daily and makes daily bank deposits
- Perform periodic review/follow up of new account application approval status and outstanding new business license account due balances
- Provide collection support of past due payments for delinquent accounts
- Assist in the annual EMS accounts audit and reporting in preparation for the collection process through MASC Debt Set-Off Program

Qualifications
- High School diploma or equivalent; and a minimum of three (3) years of related experience; or an equivalent combination of education and experience

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and generous matching 401(k) plan.
- Relocation assistance available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life.
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence.
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth.
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents.

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.