Business Development Manager

POSITION SUMMARY

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is seeking a motivated, relationship driven Business Development Manager to support the continued growth of our destination's group meetings and events business.

This position plays a key role in generating new business opportunities, supporting strategic sales initiatives, strengthening partner relationships, and helping position Hilton Head Island and Bluffton as premier meeting and event destinations.

Working closely with the Director of Sales, this individual will focus on proactive business development, lead generation, CRM management, and partner engagement; collaborating with local hotels, venues, attractions, and community partners to increase room nights and economic impact for the destination.

PRIMARY RESPONSIBILITIES

Business Development

▸ Prospect and cultivate new meetings within various segments such as incentive, association, corporate, sports, social, and specialty group business.

▸ Conduct proactive outbound sales activity including calls, email campaigns, LinkedIn outreach, and account research.

▸ Identify and qualify new business opportunities while maintaining a healthy, well-documented sales pipeline.

▸ Develop targeted prospecting strategies for need periods and emerging market segments.

▸ Support destination sales presentations, appointments, and trade show preparation.

Assist Sales Team Operations

▸ Qualify, enter, and manage sales opportunities within the CRM with accuracy and consistency.

▸ Coordinate lead distribution for the team and monitor timely follow-up activities.

▸ Track past and lost business while implementing proactive re-engagement strategies.

▸ Prepare proposals, presentations, sales materials, and client correspondence for you and the team.

▸ Assist with planning and execution of site inspections and familiarization tours.

Strategic Initiatives

▸ Partner with the Director of Sales on strategic sales initiatives and special projects.

▸ Conduct market research and competitive analysis to identify growth opportunities.

▸ Support destination marketing and hotel partnership programs.

▸ Assist in developing new revenue-generating programs and sales strategies.

▸ Collaborate across departments to support organizational goals and community partner engagement.

CRM & Analytics

▸ Maintain accurate, up-to-date CRM records and account activity.

▸ Monitor lead response times and follow-up compliance to ensure accountability.

▸ Generate sales reports, dashboards, and performance metrics for leadership review.

▸ Assist in identifying trends and opportunities through ongoing sales analytics.

Partner & Client Relations

▸ Build and maintain strong relationships with hotels, venues, attractions, DMCs, and community partners.

▸ Represent the destination at industry events, networking functions, and client engagement activities.

▸ Deliver exceptional customer service while serving as an ambassador for Hilton Head Island and Bluffton.

QUALIFICATIONS

▸ Bachelor’s degree preferred.

▸ 2–5 years of experience in hospitality sales, destination marketing, hotel sales, tourism, business development, chamber of commerce, or a closely related field.

▸ Excellent communication, presentation, and relationship-building skills with a genuine passion for people and place.

▸ Strong organizational and project management abilities; comfortable managing multiple priorities in a fast-paced environment.

▸ Experience with CRM platforms such as Simpleview, Delphi, Salesforce, CVENT, or similar systems preferred.

▸ Proficiency with Microsoft Office Suite.

WHAT SUCCESS LOOKS LIKE

Success in this role is defined by the ability to proactively generate opportunities, strengthen destination partnerships, and contribute meaningfully to the VCB's growth goals. Performance indicators include:

▸ Consistent proactive outreach through calls, emails, LinkedIn, and in-person appointments.

▸ New accounts identified, developed, and advancing through the pipeline.

▸ Data entry for team in accurate and timely format

▸ Qualified leads generated, entered, and maintained accurately in the CRM.

▸ Timely lead response and disciplined follow-up activity.

▸ Strong engagement with hotel, venue, and destination partners.

▸ Meaningful contributions to booked room nights and economic impact.

▸ Successful support of site visits and familiarization tours.

▸ Effective execution of strategic projects and organizational initiatives.

▸ Demonstrated teamwork, initiative, accountability, and a commitment to continuous improvement.

WHY JOIN OUR TEAM

The Hilton Head Island-Bluffton Chamber of Commerce & Visitor & Convention Bureau is committed to growing our visitor economy while delivering measurable results for our hospitality partners. This position offers the opportunity to make a meaningful impact on one of the country's most recognized coastal destinations working alongside an experienced, collaborative team dedicated to innovation, partnership, and community.

Total compensation for this position includes a salary range of $65-$75k and access to a substantial benefits package.

Please send your resume to [email protected]

Safety & Security Officer

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Assistant Golf Course Superintendent

This position is responsible for assisting the Superintendents in supervising crew, dispersing daily crew work assignments, and participating in the maintenance of the golf courses.

-Ensures golf course grounds are maintained at pristine, tournament quality conditions
-Assists in supervising and training a crew of 20 plus employees
-Maintains and directs repairs to irrigation system
-Ensures the application and management of fertilizers, herbicides, fungicides, and pesticides in accordance with federal, state, and local regulations.
-Maintain required certifications and application records.
-Monitor turf health and identify disease, insect, or environmental stress issues.
-Coordinate with equipment operators regarding maintenance and repair needs.
-Ensure proper operation and care of maintenance equipment.
-Assist in maintaining maintenance facilities, storage areas, and inventory controls.
-Monitor supplies and assist with ordering materials as needed.
-Follows all state and local safety and environmental standards
-Ensure compliance with OSHA, EPA, state, and local regulations.
-Assist with safety meetings and trainings
-Other duties as directed.

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS

-Extensive knowledge of turf, soil, fertilizers, pesticides, golf course equipment and irrigation technology
-Previous supervisory experience preferred
-Possess strong communication, problem solving, and organizational skills
-Ability to work flexible schedule and long hours when necessary
-Keen attention to detail and strong sense of urgency
-Bilingual in Spanish preferred.

EDUCATION/LICENSURE/CERTIFICATIONS
-2 or 4 year degree in Turfgrass Management, Agronomy, Facilities Maintenance or related field preferred but not mandatory.
-SC Certified pesticide applicators license or able to obtain one within 60 days.

SENSORY/PHYSICAL/MENTAL REQUIREMENTS
-Endure long hours of being exposed to all types of weather conditions
-Required to walk and stand for lengthy periods of time
-Frequently requires the ability to bend, squat, twist, kneel, and climb
-Must occasionally lift and/or move up to 50-70 lbs.

2nd Assistant Golf Course Superintendent

In this role you will support the course 1st Assistant and Superintendent. Will be trained to perform chemical and fertilizer applications on the golf courses and grounds. Assist with the day-to-day operations of the golf courses and ongoing projects.

ESSENTIAL JOB FUNCTIONS
· Takes pride in delivering and maintaining exceptional, pristine golf course conditions.
· Performs chemical and fertilizer applications in accordance with established agronomic plans and safety standards.
· Troubleshoots, repairs, and maintains irrigation systems to ensure optimal course conditions.
· Completes special projects and additional assignments with a high level of ownership and attention to detail.
· Adheres to all OSHA standards, safety guidelines, and proper use of personal protective equipment (PPE).
· Follows all Resort policies and procedures consistently and professionally.
· Safely operates, maintains, and cares for golf course equipment as required.
· Ensures compliance with all federal, state, and local safety and environmental regulations.
· Demonstrates a positive, “anything is possible” attitude while contributing to a high-performing team environment.
· Actively seeks opportunities to learn, grow, and expand technical skills related to golf course maintenance.
· Supports team operations by performing other duties as assigned.

GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS
· Possess strong communication, problem solving, and organizational skills
· Minimum 1 year experience working on a golf course
· Ability to work flexible schedule and long hours when necessary.
· Pay keen attention to detail and have a strong sense of urgency

EDUCATION/LICENSURE/CERTIFICATIONS
· Certificate or two-year degree in Turf Management, preferred

SENSORY/PHYSICAL/MENTAL REQUIREMENTS
· Endure long hours of being exposed to all types of weather conditions.
· Required to walk and stand for lengthy periods of time.
· Frequently requires the ability to bend, squat, twist, kneel, and climb.
· Must occasionally lift and/or move up to 50-70 lbs.

Facilities Technician II

What You Will Do
- Performs landscaping and grounds maintenance
- Conducts routine inspections, maintenance, and repairs of pathways, boardwalks, parking lots, and park facilities
- Performs basic carpentry, painting, plumbing, and electrical repairs
- Performs janitorial tasks, including litter collection, recycling, and rubbish removal
- Assists with the Town’s recycling program by collecting and delivering recyclables and maintaining logs
- Repairs and maintains signage for pathways, parks and roadways
- Addresses questions from the public in a professional and courteous manner ensuring excellent customer service and positive interactions
- Maintains vehicles, tools, and equipment used in operations, including minor repairs and upkeep
- Supports special events by assisting with setup, takedown, and cleanup

Qualifications
- High School diploma or equivalent and three to five years of related experience in grounds maintenance
- Valid Driver’s License
- May require varied work schedule

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $25 per hour

Administrative Coordinator

What You Will Do
- Coordinates and oversees administrative support activities
- Provides day-to-day supervision for administrative assistants within the Planning Department
- Develops meeting schedules and prepares and reviews agendas and board packets
- Attends various meetings; records, prepares, and maintains official minutes and related records
- Serves as the primary administrative liaison
- Coordinates department-wide administrative operations
- Monitors departmental administrative processes and recommends improvements
- Assists with development and administration of the departmental budget
- Provides information and assistance to the public

Qualifications
- High School diploma or equivalent and five (5) years of related experience; or equivalent combination of education and experience.

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and generous matching 401(k) plan.

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life.
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence.
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth.
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents.

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $49,100 - $76,100 per year

Senior or Principal Planner

What You Will Do
- Provides day-to-day project leadership
- Ensures timely processing and completion of development review applications
- Demonstrates continuous and measurable efforts to improve operations and procedures
- Interprets and administers provisions of Town’s Land Management Ordinance development-type applications
- Leads interdisciplinary project teams on complex planning initiatives
- Makes decisions, clarifies issues according to the LMO and Comprehensive Plan and answers inquiries;
- Establish on-going relationships with Town staff, the news media, the general public, and community, state, and national organizations

Qualifications
- Bachelor’s degree and a minimum of five (5) years of related experience, or an equivalent combination of education and experience
- Valid Driver’s license
- AICP certified preferred

What We Offer
- A supportive environment where your skills and contributions are valued
- A comprehensive benefits package that includes health, dental, vision, life insurance, short and long-term disability, vacation and sick leave, paid holidays, tuition reimbursement, a healthcare reimbursement arrangement, and a generous matching 401(k) plan
- Relocation assistance is available

Why Work with Us?
- Impactful Work: Be at the forefront of projects that significantly enhance our community's infrastructure and quality of life
- Collaborative Environment: Work with a talented team of dedicated professionals committed to innovation and excellence
- Excellent Benefits: Enjoy a comprehensive benefits package that supports your well-being and professional growth
- Community-Centric Focus: Engage with community members and stakeholders to ensure projects meet the needs and expectations of our residents

Join us in making Hilton Head Island an even better place to live, work, and play!

The Town of Hilton Head Island is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position will remain open until filled.

Pay Range: $62,000 - $108,000 per year

Director of Services

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

• Ensures compliance with all housekeeping policies, standards and procedures.

• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Empowers employees to provide excellent customer service.

• Develops goals and expectations for direct report managers.

• Celebrates successes and publicly recognizes the contributions of team members.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

• Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensures property policies are administered fairly and consistently.

• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Establishes goals and objectives for all areas of responsibility.

• Directs staff to strive for continuous improvement in all areas of responsibility.

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Manages employee progressive discipline procedures for areas of responsibility.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Banquet Server and Bartender - On Call

POSITION SUMMARY

Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Guest Event Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Event Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Complex Director of Sales and Marketing

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand generators in the market.

• Manages the property's reactive and proactive sales efforts.

• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.

• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales strategy.

• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.

• Interfaces with regional marketing communications for regional and national promotions pull through.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand business strategy.

• Executes the sales strategy in order to meet individual booking goals for both self and staff.

• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.

• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.

• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.

• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.

• Creates effective structures, processes, jobs and performance management systems are in place.

• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning catering solutions.

• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other discipline managers.

• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.

• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.

• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.