Owner Relations Manager

Why Hilton Head Island Beach and Tennis Resort?

We have the largest ocean front pool in Hilton Head Island, SC. Also, we are located directly on Folly Beach. Within 55 acers of land, we have 846 units that include tennis and pickleball courts. Our owner relations department is vital in regard to our success and ensuring that our guests have a unique experience.

What HHIB&T is seeking

We are seeking to hire an experienced Short Term Vacation Rental Property Manager to manage Owner Relations for the On-Site Rental Program at Hilton Head Island Beach and Tennis Resort. A candidate of moral character who values honesty, integrity, is reliable and has ethical conduct. Is able to make discrete decisions during high pressure situations. Lastly, someone who can go above and beyond for our guests while also maintaining in good standing with owners.

Essential Functions:

Communicate all relevant information to the front desk staff.
Maintain positive working relationships with all owners.
Actively recruit new units onto the Onsite Rental Program.
Communication owners’ needs to the Front Desk staff, housekeeping inspectors, maintenance, and any third-party vendors.
Maintain all out of order (per owner) units- ensuring that they are inspected and ready to rent on the release date.
Communicate with owners regarding (guest) damages to property and with the Front Desk regarding payment(s) from guests.
Assist Front Desk as needed.
Assign daily tasks to Room Inspectors each morning giving them assignments for the day (arrivals, departures, unit checks, deliveries, etc.) and any other requests as needed.
Create Department weekly schedules according to requests and business needs.
Bill refurbishments to owners for replacements by the Room Inspectors.
Review, process and mail monthly owner rental statements and checks. Audit monthly statements for accuracy i.e., cleaning fees and owner payouts in a timely manner.
Ensure change of ownership is audited for accuracy and are entered in Barefoot in a timely manner.
Add to the company deadline for all reports.
Maintain owner records.
Provide staff with the most up to date list of units that are on the Rental Program (additions/subtractions).
Monthly inventory for replacement/inventory items provided by the Room Inspectors. Provide accounting and General Manager monthly.
Perform annual evaluations/inspections of each unit, giving recommendations on appearance, style, and overall condition. Provide list to the Front Desk and homeowners.
Bill annual inventories provided by the Room Inspectors.· On a weekly basis audit and correct department time sheets for accuracy. Send corrected copy to Human Resources.
Proficient in Vacation Rental Management Software Platforms (Barefoot, Breezeway etc.)
Competencies:

Time Management.
Project Management.
Initiative.
Preferred Education and Experience:

High School Diploma or equivalent. Degree in Hospitality management preferred. At least two years supervisory experience. A Property Manager License is required or able to obtain within 90 days.

Additional Eligibility Qualifications:

Background check required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:

Supervisor: 2 years (Required)
Work Location: In person