Vacation Planner

As a Vacation Planner, your role is to assist guests throughout their vacation planning experience to create an extraordinary stay at Palmetto Dunes Oceanfront Resort. From your first interaction to arrival, you will serve as a point of contact for accommodations, resort activities, recommendations and more.

• Create an outstanding first impression for all guests by delivering warm, professional, and attentive service.
• Manage inbound calls involving general resort information, vacation quotes, accommodation reservations, golf bookings, and activity planning.
• Respond promptly to incoming leads across multiple channels including online inquiries, chat, and text.
• Consistently follow lead‑management protocols to convert inquiries into resort‑wide sales opportunities.
• Accurately track all call and lead details in the appropriate systems and formats.
• Promote and cross‑sell resort activities, amenities, and merchandise to enhance the guest experience.
• Support departmental needs through additional duties as required.
• Participate in all sales training and meet established performance standards.
• Assist guests at the front desk when needed.

Requirements
• Strong written, verbal and social skills.
• Professional and courteous phone etiquette.
• Knowledge of local area, including Palmetto Dunes.
• Knowledge of resort activities.
• Ability to multi-task.
• Sales experience preferred.
• Computer skills – Word, Excel, Outlook

This is an in-office position in Hilton Head Island, SC. Remote work is not available.