Vacation Planner

Palmetto Dunes Oceanfront Resort is seeking a dynamic and customer-focused individual to join our team as a Vacation Planner. This role is essential in providing exceptional guest experiences from initial inquiry to departure.
As a Vacation Planner, you will deliver world-class service and building lasting relationships with our guests throughout their planning process. Your responsibilities will include:
Guest Relations: Managing inbound calls and inquiries, providing comprehensive information about resort amenities, accommodations, and local attractions.
Sales and Booking: Converting leads into bookings by effectively promoting resort packages and activities. Utilizing lead management tools to track and follow up on potential guests.
Administrative Duties: Maintaining accurate records of guest interactions and bookings. Adhering to sales and operational procedures.
To succeed in this role, you must possess:
Strong interpersonal and communication skills - written and verbal
Excellent organizational and time management abilities
A passion for sales and customer service
Proficiency in computer systems, including CRM software
Previous experience in the hospitality industry is preferred