Front Desk Specialist- Sales Center
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vacation dreams come true? Marriott Vacations Worldwide is a world premier
organization for Vacation Ownership with resorts at destinations around the
globe. Join our team and help deliver unforgettable experiences that make
vacation dreams come true.
Apply through this link to be considered:
https://careers.marriottvacationsworldwide.com/en-US/job/sales-center-front-desk-specialist-hilton-head-sc/J3N5506PCSVSPH4WQW2
POSITION SUMMARY
Meet and greet guests as they arrive for scheduled sales
presentations or stop by the sales gallery for general information. Ensures
that all guests are comfortable and offers refreshments to guests as they wait
for sales presentations. Assign guests to proper Sales Executive and track and
update reports regarding line rotation. Award premiums (gifts) to guests upon
completion of sales presentation and track premium delivery in computer system.
Ensure that the common areas in the gallery are neat, clean and stocked with
various hospitality items.
Report accidents, injuries, and unsafe work conditions to
manager. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests' service
needs; thank guests with genuine appreciation. Speak with others using clear
and professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; listen and respond
appropriately to the concerns of other employees. Comply with quality assurance
expectations and standards. Read and visually verify information in a variety
of formats; move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance; stand, sit, or walk for an extended
period of time. Perform other reasonable job duties as requested.
CRITICAL TASKS
Marketing and Sales:
Enter and update data regarding sales presentations, site
packages, and self-generated leads into computer software system.
Research, compile, retain, and/or communicate pertinent
sales information/history to Sales Executives and/or Managers on a daily/weekly
basis.
Review the details and scheduling of sales presentations or
preview package to guests who do not have a sales presentation scheduled.
Promote awareness of brand image internally and
externally.
Create, log and expedite premiums (gifts) for site marketing
programs.
Child Care Facilities Safety:
Follows company policy and procedure for working with
children (e.g., use of waiver forms).
Observes activity in the child-care facility and responds
appropriately in accordance with local operating procedure in the event of an
emergency.
Aware of situations where children are not able to safely
participate in an activity and inform supervisor/manager.
Provides assistance to injured child until the arrival of
emergency medical services.
Promotes the rules and regulations of the child-care
facility intended for the safety and welfare of children.
Completes any certifications/training required by law.
Child Care Equipment and Supplies:
Cleans and maintains equipment and supplies.
Guest Relations:
Address guests' service needs in a professional, positive,
and timely manner.
Thank guests with genuine appreciation and provide a fond
farewell.
Anticipate guests' service needs, including asking questions
of guests to better understand their needs and watching/listening to guest
preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions,
concerns, and requests using brand or property specific process to resolve
issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile,
eye contact, and a friendly verbal greeting, using the guest's name when
possible.
Answer guest questions about property facilities/services
(e.g., hours of operation, entertainment, restaurants, special events).
Gallery Operations:
Set up, replenish and break down all hospitality items
throughout the sales gallery in all locations.
Ensure that the kitchen preparation room is in order.
Ensure all common areas are neat and in order.
Oversee and ensure the safety of any children accompanying
sales presentation guests in accordance with corporate guidelines.
Work in conjunction with the Sales and Marketing Management
and Associates to ensure an efficient tour wave flow throughout the day.
Communicate to all marketing department associates tour wave
availability.
Update tour manifest throughout the day.
Complete all Daily Checklists and report and turn into
management at the end of shift.
Communication:
Speak to guests and co-workers using clear, appropriate and
professional language.
Answer telephones using appropriate etiquette including
answering the phone within 3 rings, answering with a smile in one's voice,
using the callers' name, transferring calls to appropriate person/department,
requesting permission before placing the caller on hold, taking and relaying
messages, and allowing the caller to end the call.
Rewards and Gifts:
Document the distribution of premiums (gifts) in computer
software systems.
Distribute gifts to guests upon completion of sales
presentation.
Maintain, update and balance premium gifting banks on a
regular basis.
Maintain and update Preferred Merchant List.
Computer Skills:
Use computer systems and software packages to input, access,
modify, store, or output information.
Enter and retrieve data from computer systems using a
keyboard, mouse or trackball.
Working with Others:
Support all co-workers and treat them with dignity and
respect.
Handle sensitive issues with employees and/or guests with
tact, respect, diplomacy, and confidentiality. Develop and maintain positive
and productive working relationships with other employees and
departments.
Physical Tasks:
Enter and locate work-related information using computers
and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance.
Policies and Procedures:
Maintain confidentiality of proprietary materials and
information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and
coworkers.
Attend meetings as required by Supervisors. Perform other
reasonable job duties as requested.
Education:
High school diploma/G.E.D. equivalent.
Related Work Experience:
Six months of related work experience.
Supervisory Experience:
No supervisory experience is required.
Marriott Vacations Worldwide is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture
