Customer Service Representative Trainee

All applicants must apply online at www.bjwsa.org/jobs.

SUMMARY: Under general supervision, is responsible for assisting, resolving and responding to customer concerns in person and over the phone. Duties include opening, maintaining, closing and establishing customer accounts and records, generating, distributing, and completing work orders and communicating via two-way radio with construction and field crews.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Provides complete and accurate information including balance, due date and cutoff dates.
Finalizes service as requested.
Performs adjustments such as leak, flushing and billing changes as needed.
Receives and responds to customer calls concerning general questions and customer concerns ensuring that customers are treated in a timely and professional manner. Conducts collection procedures as needed.
Receives payments through Munis and Resident Access.
Performs ends of service, move in/move out and auto moves with ease.
Performs other duties as required within the scope of responsibility.

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE:

Requires a high school diploma or equivalent with vocation or technical school training in accounting, bookkeeping, customer service, or related area.
Minimum 2 years’ experience in an accounting, cash handling, customer service or administrative position dealing with customers, or any equivalent combination of education and experience that provides the required knowledge, skills and abilities preferred.
Possess proficiency with computer applications, must be able to operate a two-way radio, printers, copiers, facsimiles, 10-key calculator and postage meter.
Possess excellent telephone and oral communication skills.
Ability to perform routine arithmetic calculations.
Must be able to type 35 wpm.

TRANSPORTATION: Must have reliable transportation to and from work.