Billing Coordinator

SUMMARY: Under general supervision, provides administrative support to the Revenue & Billing Supervisor. Duties involve bill processing, generating and monitoring reports through the billing process, responding to customer issues via email, fax and/or by phone, maintaining and closing customer accounts and records, generating, distributing, and completing service orders for co-workers and communicating via two-way radio with meter technicians, construction and field crews.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Responsible for final bill processing and cross training to perform cycle billing.
Submit journals to Revenue & Billing Supervisor for review.
Create Reminder Notices to send to customers with delinquent accounts and apply penalties monthly.
Assist with radio dispatching.
Work cohesively on a regular basis with the Meter Technicians, Customer Service Staff and Field Operations to assist with billing procedures or answer billing questions. Researches grid maps for water and sewer line locations.
Performs various billing and customer service related activities to include finalizing service as requested; preparing service orders for leaks, verify readings, etc.; calculating account adjustments and other billing changes as needed.
Remains aware of the meter-reading schedule, reviews meter readings, posts charges to customer accounts and assists in other areas as needed.
Assists with the review and updating of SOP’s as needed.
Responds to customer questions and concerns ensuring that customers are treated in a timely, courteous and professional manner.
Transmit meter readings and consumption information to customer accounts for cycle or final billing.
Performs related accounting, clerical and customer related activities as assigned.
Assist with new tap service orders, entering and verifying services are correct and meter information attached to the account.
Audit sewer inspection tickets to confirm sewer services are present and accounts are accurately billed in regards to initial inspections or re-inspections.
Performs other duties as required.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Requires a high school diploma or equivalent. Experience in an accounting, cash handling, customer service or administrative position dealing with customers involving basic accounting or bookkeeping functions is preferred. Possess proficiency with computer applications, must be able to operate a two-way radio, printers, copiers, facsimiles, 10-key calculator and postage meter. Possess excellent telephone and oral communication skills. Ability to perform routine arithmetic calculations.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid driver’s license.

Data Conception: Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor.

Language Ability: Requires the ability to read a variety of documents, reports, and other materials; must be able to type and/or prepare various documents and reports using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, supervisors, customers, etc. with poise, voice control, and confidence.

Intelligence: Has the ability to apply principles of rational systems such as customer service or accounting to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

Verbal Aptitude: Requires the ability to record and deliver information and to follow verbal and written instructions.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages and decimals; and determine time and weight.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing equipment.

Manual Dexterity: Requires the ability to handle a variety of items, equipment, control knobs, switches, etc. Must have moderate levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.

Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)